Overview
Pacific Angels Home Care, located in Aptos, California, is a non-medical, senior in-home care service dedicated to providing compassionate support to clients in need. Founded by an experienced caregiver, the agency is recognized for its commitment to delivering high-quality care tailored to the unique needs of seniors and their families.
Services & Support
Pacific Angels Home Care offers a range of non-medical services designed to assist seniors in their daily activities. These services include personal care, meal preparation, and companionship. The agency is particularly noted for its ability to coordinate care during critical times, such as post-surgery recovery and end-of-life care, ensuring that clients receive the support they need when it matters most.
Care Approach & Staff
The caregivers at Pacific Angels Home Care are frequently described as kind, compassionate, and reliable. Families have noted the professionalism and dedication of the staff, highlighting their ability to provide both physical assistance and emotional support. The agency emphasizes a personalized approach, ensuring that caregivers are matched with clients based on their specific needs and preferences.
Who They Serve
Pacific Angels primarily serves seniors, including those with serious health conditions such as cancer and dementia. The agency is committed to enhancing the quality of life for clients by providing attentive care that allows them to remain in the comfort of their own homes.
Service Area
The agency operates in Aptos, California, and extends its services throughout Santa Cruz and Monterey County. This local focus allows them to build strong relationships within the community and respond quickly to client needs.
What Families Say
Families have expressed gratitude for the compassionate care provided by Pacific Angels. Many reviews highlight the positive experiences with caregivers who are described as “angels” for their kindness and support during challenging times. However, some families have raised concerns about the professionalism of the owner and the reliability of certain caregivers, indicating mixed experiences with the agency.
Room for Improvement
While many families commend the care provided, there are reports of unprofessionalism from the owner and instances where caregivers did not meet expectations, such as lacking necessary skills for specific tasks. These concerns suggest that there may be areas for improvement in staff training and communication.
Summary
Pacific Angels Home Care is a dedicated provider of non-medical in-home care services in Aptos, California. With a focus on compassionate support and personalized care, the agency has earned a reputation for helping seniors maintain their independence. While many families appreciate the quality of care, there are noted areas for improvement regarding staff reliability and professionalism.