Overview
Independence at Home Homecare, located in Springdale, Arkansas, is a licensed agency that provides non-skilled assistance to individuals facing physical disabilities or impairments that affect their daily tasks. The agency is dedicated to serving the River Valley and Northwest Arkansas communities, emphasizing a commitment to excellence in care.
Services & Support
Independence at Home Homecare offers personalized non-medical care tailored to the unique needs of seniors, as well as non-emergency transportation services. The agency provides clients with a dedicated in-house advocate to help them access the assistance they may qualify for, ensuring they receive the necessary support.
Care Approach & Staff
The agency’s mission is to provide compassionate care that promotes independence and quality of life for clients in their homes. Caregivers are committed to fostering trust, respect, and dignity in every interaction, aiming to create a supportive and nurturing environment.
Who They Serve
Independence at Home Homecare primarily serves seniors and individuals with physical disabilities in the comfort of their homes, focusing on enhancing their overall well-being and peace of mind.
Scheduling & Availability
The agency operates Monday through Friday, from 8:00 AM to 5:00 PM, allowing families to schedule services during standard business hours.
Insurance & Billing
Independence at Home Homecare accepts various payment methods, including Medicaid, Veteran Assistance, Long Term Care Insurance, and Private Pay, making their services accessible to a wider range of clients.
What Families Say
Reviews from families reflect a mixed experience with Independence at Home Homecare. Some clients express satisfaction with the care provided, noting that caregivers are great and that communication from the main office is effective. However, several reviews highlight issues with staffing reliability and communication, with some families reporting a lack of responsiveness from the agency when they encountered problems. One reviewer mentioned a significant lapse in communication, stating that their care plan was abandoned without notice.
Room for Improvement
Multiple reviews indicate concerns regarding communication and staffing reliability. Some families reported feeling abandoned when their requests for assistance went unanswered, and there were instances of caregivers being sent who did not meet the expected standards.
Summary
Independence at Home Homecare in Springdale, Arkansas, provides non-skilled assistance to individuals with physical disabilities. While the agency has received positive feedback for its compassionate care and effective communication in some instances, there are notable concerns about staffing reliability and communication gaps. Families considering this provider may want to weigh these factors based on their specific needs.
