Overview
Heritage Park Nursing Center, located in Rogers, Arkansas, has undergone several name changes and ownership transitions, which may impact the consistency of care and services provided.
Care Approach & Staff
The nursing staff at Heritage Park Nursing Center is noted for their kindness and dedication to residents, with some family members expressing appreciation for their efforts. However, there are significant concerns regarding the overall management and administration of the facility, which some reviewers found lacking in professionalism and customer service.
Room for Improvement
Reviews indicate several areas needing attention. Families have reported issues with cleanliness, including unpleasant odors within the facility. Additionally, the quality of food served has been criticized as unsatisfactory. There have also been reports of laundry mishandling, with personal items going missing or being returned inappropriately sized. Visitors have described the environment as depressing and in need of maintenance.
Summary
Heritage Park Nursing Center has received mixed feedback from families, highlighting both the caring nature of the nursing staff and significant concerns regarding facility management and cleanliness. Families considering this center may want to weigh these factors and seek further information about any recent changes or improvements under new ownership.
