Overview
Nursing & Rehabilitation Center at Good Shepherd, located in Little Rock, Arkansas, specializes in short-term rehabilitation and long-term care services. The facility aims to provide a comfortable and safe environment for residents, emphasizing cleanliness and a welcoming atmosphere. Their commitment to high-quality patient care is evident from the moment one enters the facility, with bright, inviting spaces designed to enhance the resident experience.
Services & Support
The center offers a range of services, including physical therapy, occupational therapy, and memory care. They provide support for daily living tasks, allowing residents to focus on engaging in more enjoyable activities. The short-term rehabilitation area includes its own dining area and day room, designed to foster a community feel among residents.
Care Approach & Staff
While many reviews highlight the caring and attentive nature of the staff, there are also concerns regarding staffing levels and the overall quality of care. Some families reported positive experiences with the nursing and rehabilitation teams, noting their kindness and professionalism. However, others expressed dissatisfaction, citing inadequate staffing during evenings and weekends, which affected the level of attention their loved ones received.
Who They Serve
The facility caters to a diverse group of residents, including those in need of rehabilitation services and long-term care. However, some reviews indicated that the center may not be well-equipped to handle patients with specific needs, such as those with dementia or Alzheimer’s.
What Families Say
Feedback from families is mixed. Many appreciate the clean environment and the positive interactions their loved ones have with staff. Some families reported that their loved ones thrived in the facility, enjoying the companionship and care provided. Conversely, several reviews expressed serious concerns about communication issues, inadequate care, and instances of lost personal belongings.
Room for Improvement
Several families noted that staffing shortages and communication breakdowns were significant issues. Instances of poor responsiveness to call lights and inadequate care during critical times were highlighted. Additionally, some families raised concerns about the management of specific health issues, such as urinary tract infections, and the overall accountability of the staff.
Summary
Nursing & Rehabilitation Center at Good Shepherd presents a mixed picture based on family feedback. While many families commend the facility for its clean environment and caring staff, significant concerns regarding staffing levels, communication, and specialized care for certain conditions have been raised. Families considering this facility should weigh both the positive experiences and the areas identified for improvement.
