Overview
allheart Senior Care of Arkansas, located in Little Rock, Arkansas, provides in-home assistance for clients needing support with daily activities. Their services include light housekeeping, meal preparation, laundry, personal care, and mobility assistance. The company is a licensed provider through Medicaid, DHS, the State of Arkansas, and the VA, offering various care types, including personal, attendant, respite, and case management care.
Services & Support
The services offered by allheart include assistance with daily living tasks such as dressing, bathing, hygiene, toileting, and errands. They cater to a wide range of clients, including those eligible for Medicaid, the ARChoices Waiver Program, and long-term care insurance. Their mission emphasizes a personalized approach, ensuring that each client’s unique needs are met with compassion and dedication.
Care Approach & Staff
allheart Senior Care prides itself on its family-oriented approach, treating clients and staff alike with care and respect. Reviews indicate that while many clients appreciate the compassionate nature of the caregivers, there have been concerns regarding the professionalism and communication of the office staff. Some families reported issues with responsiveness and follow-through, particularly in relation to care coordination and communication with caregivers.
Who They Serve
The agency serves a diverse clientele, including elderly individuals and those requiring assistance due to health challenges. Families have noted the importance of the support provided during critical times, such as end-of-life care, highlighting the emotional and practical assistance offered by the staff.
What Families Say
Feedback from families varies significantly. While some clients express satisfaction with the compassionate care and positive experiences with caregivers, others report negative experiences related to office staff communication and professionalism. Specific instances of unprofessional behavior and a lack of timely responses have been noted, which may impact families’ overall perceptions of the agency.
Room for Improvement
Several reviews highlight a need for improvement in communication and professionalism among the office staff. Clients have expressed frustration with the responsiveness of care coordinators and the lack of follow-through on commitments, indicating that enhancing these aspects could significantly improve the overall client experience.
Summary
In summary, allheart Senior Care of Arkansas offers a range of in-home services designed to assist clients with daily activities. While many families appreciate the compassionate care provided by the caregivers, there are notable concerns regarding communication and professionalism from the office staff. Addressing these issues may enhance the overall satisfaction of clients and their families.
