Overview
Area Agency on Aging of Northwest Arkansas Washington County Branch Office, located in Fayetteville, Arkansas, is a non-profit organization dedicated to enhancing the lives of seniors and the elderly community in Northwest Arkansas. Established in 1979, this agency provides a range of services aimed at supporting the elderly, individuals with disabilities, and military veterans across several counties, including Washington County.
Services & Support
The Area Agency on Aging of Northwest Arkansas offers various services designed to assist seniors, including a Family Caregiver Support Program and a Personal Emergency Response System (Life Alert). Their goal is to provide comprehensive support to improve the quality of life for their clients and their families.
Care Approach & Staff
Reviews indicate that the staff at the Area Agency on Aging can be described as friendly and helpful, with some clients highlighting the compassion shown by the Care Coordinator. However, experiences can vary significantly, with some clients expressing frustration over service delivery and communication issues.
Who They Serve
This agency primarily serves seniors, individuals with disabilities, and military veterans in Northwest Arkansas, focusing on enhancing their independence and well-being through various support programs.
Service Area
The Area Agency on Aging of Northwest Arkansas provides services across several counties, including Baxter, Benton, Boone, Carroll, Madison, Marion, Newton, Searcy, and Washington Counties.
What Families Say
Feedback from families reflects a mixed experience with the agency’s services. While some clients appreciate the assistance and kindness from staff, others have reported significant challenges, particularly regarding communication and the timely provision of services. One family noted a frustrating experience with transportation arrangements that did not meet expectations, leading to missed appointments.
Room for Improvement
Some families have expressed concerns about the agency’s handling of transitions between Medicaid and Medicare, citing difficulties in navigating the process and a lack of clarity from staff. Instances of delayed responses and unresolved issues have been reported, indicating potential areas for improvement in service delivery and communication.
Summary
The Area Agency on Aging of Northwest Arkansas Washington County Branch Office offers essential services to the elderly and disabled community in Fayetteville and surrounding areas. While many clients appreciate the helpfulness and compassion of the staff, there are notable concerns regarding communication and service reliability that families may want to consider when seeking assistance.
