Overview
1 Source Senior Care – NWA, located in Fayetteville, Arkansas, is an in-home care agency that has been serving the community since 1996. With over 50 years of combined experience in home care and business, they aim to provide quality senior care through a rigorous caregiver hiring process.
Services & Support
1 Source Senior Care offers a variety of services tailored to meet the needs of seniors. Their offerings include companionship, personal care, respite care, assistance with errands, medication reminders, and specialized care for dementia and Alzheimer’s patients. The agency also provides housecleaning and meal preparation services to support daily living activities.
Care Approach & Staff
The agency emphasizes a thorough caregiver selection process, requiring staff to pass state and federal background checks, drug screenings, and assessments by a Registered Nurse before being placed with clients. Caregivers are matched to clients based on their specific needs and skills, ensuring a personalized approach to care.
What Families Say
Feedback from families highlights the strong communication and responsiveness of the agency. Many clients appreciate the reliability and commitment of the staff, noting that they feel confident in the care provided. However, some families have expressed concerns regarding staffing issues and communication, particularly in relation to the availability of vaccinated aides during the pandemic. A few reviewers mentioned frustrations with the scheduling and management of services, indicating a need for improvement in this area.
Room for Improvement
Some clients have reported dissatisfaction with the consistency of staffing and communication from the agency. Issues such as delays in resuming services and lack of clarity regarding caregiver vaccination status have been noted. Additionally, there are concerns about the management of hours and scheduling, which some families found to be inconsistent.
Summary
1 Source Senior Care – NWA provides a comprehensive range of in-home care services for seniors in Fayetteville, Arkansas. While many families appreciate the quality of care and communication from the staff, there are areas that could benefit from improvement, particularly in staffing consistency and management practices. Families considering this agency may want to weigh the positive feedback against the reported challenges to make an informed decision.
