Overview
Ascension Senior Care Services, located in Tucson, Arizona, provides home health care services, including hospice care. However, experiences shared by families indicate significant concerns regarding the quality of care and the professionalism of the staff.
Services & Support
The services offered by Ascension Senior Care Services include in-home health care and hospice care. Families have expressed frustration with the responsiveness and effectiveness of these services, particularly in relation to communication and the handling of medical needs.
Care Approach & Staff
Reviews highlight a troubling pattern regarding the staff’s approach to care. Several families reported negative interactions with the office staff, specifically mentioning a lack of respect and professionalism. One reviewer described the owner as verbally abusive, stating that she often hung up on clients and was dismissive of their concerns. While some staff members were noted as kind and professional, the overarching sentiment reflects dissatisfaction with the management and certain personnel.
Who They Serve
Ascension Senior Care Services caters to individuals requiring home health care, including those in need of hospice support. However, families have cautioned that the quality of care may not meet their expectations, particularly for those with serious medical needs.
Room for Improvement
There are several areas where families feel improvement is necessary. Common themes in the reviews include the need for better communication, more respectful interactions, and a more supportive environment for both patients and their caregivers. The handling of medical records and the responsiveness of the staff have also been points of contention, leading to significant frustration among families.
What Families Say
Feedback from families reveals a concerning trend in their experiences with Ascension Senior Care Services. Many have reported feeling dismissed and disrespected by the staff, particularly by the owner. Instances of staff hanging up on clients and a lack of follow-through on medical issues have been particularly alarming. Families have expressed a strong desire for a more compassionate and attentive approach to care.
Summary
Ascension Senior Care Services in Tucson, Arizona, offers home health and hospice care but faces serious criticism regarding its staff and care approach. Families have reported negative experiences, particularly with communication and professionalism, leading to a lack of trust in the services provided. Potential clients may want to consider these factors when evaluating their options for home health care.
