Overview
Ridge at the Stratford, located in Phoenix, Arizona, is a senior living community that offers a range of services including assisted living and memory care solutions. The facility aims to provide a loving atmosphere where residents, visitors, and caregivers feel like family. The community emphasizes enhancing the lives of its residents through various activities and amenities, creating an environment that fosters joy and independence.
Services & Support
The Ridge at the Stratford provides a comprehensive array of senior living options, including assisted living, memory care, skilled nursing, independent living, and rehabilitation services. The community is designed to meet residents where they are in their life journey, ensuring that each individual receives the support and care they need. Residents can expect a team of experienced professionals dedicated to delivering quality service.
Care Approach & Staff
The staff at Ridge at the Stratford is noted for their friendliness and attentiveness. Many reviews highlight the caring nature of the team, with specific praise for staff members who have made a significant impact on residents’ lives. However, some feedback indicates concerns about management and staffing levels, with reports of short staffing leading to delays in care. While many families feel assured about the care their loved ones receive, others have expressed dissatisfaction regarding management communication and responsiveness.
Who They Serve
Ridge at the Stratford serves a diverse group of seniors, including those requiring memory care and those seeking assisted living solutions. The community is described as a supportive environment where residents can flourish, particularly in the memory care unit, which has been praised for improving residents’ quality of life.
Living Options & Amenities
The community features well-appointed apartments that have been recently renovated, providing a comfortable and home-like atmosphere. Residents enjoy various amenities designed to enhance their living experience, including engaging activities and social events organized by the staff.
What Families Say
Feedback from families is mixed. Many express gratitude for the positive experiences and supportive staff, particularly in the memory care unit. However, some families have raised serious concerns regarding medication management and overall care, citing instances where residents did not receive necessary treatments in a timely manner. While some families feel reassured about their loved ones’ care, others have had distressing experiences that have led them to seek alternative arrangements.
Room for Improvement
There are notable concerns regarding management practices and staffing levels. Some families reported issues with communication and responsiveness from management, as well as instances of inadequate care due to short staffing. These issues have been a source of frustration for some residents and their families, indicating a need for improvement in these areas.
Summary
Ridge at the Stratford offers a supportive community for seniors in Phoenix, Arizona, with a commitment to enhancing the lives of its residents. While many families appreciate the friendly staff and engaging environment, there are areas that require attention, particularly in management practices and staffing levels. Families considering this community should weigh both the positive experiences and the concerns raised in reviews.
