Overview
Touching Hearts at Home, located in Goodyear, Arizona, offers a range of non-medical in-home care services designed to support seniors, individuals with medical conditions or disabilities, and others in need of assistance. Their services are available for varying lengths of time, from a few hours to 24 hours a day, seven days a week, including weekends and holidays. The organization emphasizes personalized care tailored to the unique needs of each client, fostering a sense of companionship and enhancing overall well-being.
Services & Support
Touching Hearts at Home provides a variety of services, including meal preparation, light housekeeping, medication reminders, and companionship. Their caregivers are trained to deliver support in a way that respects the personal preferences of clients, particularly those living with cognitive diseases. The organization also offers a complimentary initial consultation to discuss individual needs and develop a customized care plan.
Care Approach & Staff
The caregivers at Touching Hearts at Home are noted for their compassion and professionalism. Families have expressed appreciation for the thoughtful matching of caregivers to clients, ensuring that the specific needs of each individual are met. The management team is recognized for their responsiveness and dedication to maintaining open lines of communication. Many families have shared positive experiences regarding the genuine care and attention their loved ones receive from the staff.
Who They Serve
Touching Hearts at Home serves a diverse clientele, including seniors, individuals transitioning from hospital to home, and those requiring assistance due to medical conditions or disabilities. The organization aims to enhance the quality of life for clients by providing care that promotes independence and comfort within their own homes.
What Families Say
Families have consistently praised Touching Hearts at Home for their supportive and caring approach. Many reviews highlight the positive relationships formed between caregivers and clients, with families feeling reassured about the quality of care provided. However, some feedback indicates a desire for improved communication regarding caregiver scheduling and changes. Overall, the organization has garnered a strong reputation for exceptional service and commitment to client well-being.
Room for Improvement
While many families have had positive experiences, some reviews indicate that communication regarding caregiver scheduling could be enhanced. Instances were noted where families were not informed promptly about changes in caregiver assignments, leading to concerns about continuity of care. Addressing these communication gaps may strengthen the overall client experience.
Summary
Touching Hearts at Home is a reputable provider of in-home care services in Goodyear, Arizona, known for its compassionate caregivers and personalized approach. With a commitment to enhancing the well-being of their clients, the organization offers a wide range of services tailored to individual needs. While feedback is largely positive, there are opportunities for improved communication regarding caregiver schedules. Overall, Touching Hearts at Home is recognized as a trusted partner in providing quality care for families in need.
