Overview
TLC Care Services, located in Anchorage, Alaska, is dedicated to providing high-quality home care services to the community. Recently acquired by Denali Care Services, LLC, the organization continues to operate under the TLC name while expanding its range of services and programs. Their focus remains on delivering personalized care that meets the unique needs of each client.
Services & Support
TLC Care Services offers a variety of home care options, including companionship, respite care, and assistance for individuals transitioning from hospital or rehabilitation facilities. Their team works closely with families to create customized care plans that prioritize the safety and well-being of their loved ones. The agency provides services across multiple locations in Alaska, including Anchorage, Eagle River, Palmer, Wasilla, Girdwood, Fairbanks, North Pole, and the Kenai Peninsula.
Care Approach & Staff
The caregivers at TLC Care Services are frequently described as compassionate and attentive, with many clients noting their ability to connect on a personal level. Families have shared positive experiences regarding the staff’s responsiveness and commitment to meeting individual needs. The agency emphasizes a partnership approach to care, ensuring that clients and their families feel supported throughout the process.
Who They Serve
TLC Care Services caters to a diverse clientele, including seniors and individuals recovering from medical procedures. The agency is particularly noted for its ability to provide tailored support for clients with varying levels of independence, ensuring that each person receives the appropriate level of care.
What Families Say
Families have expressed a mix of experiences with TLC Care Services. Positive reviews highlight the staff’s dedication and the agency’s ability to create a supportive environment for clients. One family noted the heartfelt interactions their loved one experienced, such as receiving uplifting quotes and jokes from caregivers. However, there have been concerns raised regarding billing practices and communication issues, particularly in sensitive situations involving deceased clients.
Room for Improvement
Some families have reported challenges with communication, especially in instances where timely responses were crucial. There have also been concerns about billing practices, with one reviewer mentioning issues related to collections for deceased clients. Addressing these areas could enhance the overall experience for families seeking care.
Summary
TLC Care Services in Anchorage, Alaska, is committed to providing personalized and compassionate home care. With a range of services tailored to meet individual needs, the agency has earned the trust of many families. While there are areas for improvement in communication and billing practices, the dedication of the staff and the agency’s approach to care are frequently praised.
