Overview
South Hampton Nursing and Rehabilitation Center at the Cove, located in Owens Cross Roads, Alabama, is committed to providing nursing care and rehabilitation services to residents in the North Alabama area. The facility offers both long-term and short-term care, including skilled nursing, memory care, and rehabilitation services.
Services & Support
The center provides a variety of services aimed at enhancing the quality of life for residents. This includes 24-hour nursing care, rehabilitation services, respite care, and support for daily tasks such as medication management and personal care. The rehabilitation center, known as Rehab at the Cove, offers personalized plans for recovery and various therapy options, including occupational, physical, and speech therapy.
Living Options & Amenities
Residents can choose between private or semi-private accommodations, which include amenities such as cable TV, phone service, and wireless internet access. The facility features an open floor gym and a large activity room to promote engagement and social interaction among residents.
Dining & Activities
While South Hampton offers daily fresh-cooked meals, some reviews suggest that the quality of food may not meet expectations. The facility organizes various activities to support residents’ emotional and social needs, including community events and religious services.
Care Approach & Staff
The staff at South Hampton is described as caring and dedicated, though experiences can vary. Some families have noted positive interactions with staff members, highlighting their compassion and support. However, there are concerns regarding responsiveness and communication, with some families reporting issues related to the provision of information about their loved ones’ care.
What Families Say
Reviews reflect a mix of experiences at South Hampton. While some families express gratitude for the care provided, others report serious concerns regarding the quality of care, including incidents of neglect and inadequate communication. Positive remarks often focus on specific staff members and their efforts to provide compassionate care, while negative feedback highlights issues with food quality, staff responsiveness, and overall care standards.
Room for Improvement
Several reviews indicate areas needing attention, particularly regarding the quality of food and the handling of residents’ personal belongings. Families have expressed dissatisfaction with the management of clothing and personal items, as well as the overall level of care, especially during night shifts.
Summary
South Hampton Nursing and Rehabilitation Center at the Cove offers a range of services for both short-term and long-term care in a supportive environment. While there are positive aspects regarding staff interactions and amenities, families should carefully consider the mixed feedback regarding care quality and responsiveness before making a decision.