Overview
Montgomery Health and Rehab, located in Montgomery, Alabama, offers services aimed at rehabilitation and recovery for individuals needing physical therapy. While the facility provides essential rehabilitation services, experiences shared by families indicate a range of concerns regarding the quality of care and communication.
Services & Support
The facility provides physical therapy and rehabilitation services to assist residents in regaining their independence. Feedback suggests that while the therapy staff is noted for their professionalism and effectiveness, the overall support from other staff members may not meet the expectations of families.
Care Approach & Staff
Reviews indicate a mix of experiences with the staff at Montgomery Health and Rehab. While some families have praised the physical and occupational therapy departments for their expertise, others have reported issues with overall staff professionalism and responsiveness. Several reviews highlight concerns about understaffing, leading to delayed responses to residents’ needs and a lack of adequate supervision.
Who They Serve
The facility serves a diverse population, including seniors and individuals recovering from serious health events, such as strokes and accidents. Families have expressed concern about the level of care provided to their loved ones, particularly regarding communication and attention to individual needs.
Room for Improvement
Multiple reviews reflect significant dissatisfaction with the communication practices at Montgomery Health and Rehab. Families have reported difficulties in reaching staff, delayed responses to calls for assistance, and a general lack of attentiveness to residents. Additionally, some families have noted that the environment can be unpleasant at times, which may impact the overall experience for residents.
Summary
Montgomery Health and Rehab offers rehabilitation services that are critical for residents recovering from various health challenges. However, the facility faces notable challenges related to staffing levels and communication, which have led to negative experiences for some families. Prospective residents and their families may wish to consider these factors when evaluating care options.
