Overview
Answered Prayer Home Care Service, located in Montgomery, Alabama, is a locally owned home care agency that has been providing in-home care services since 2011. The agency specializes in elderly care, senior assistance, and companionship, aiming to help clients maintain their independence and dignity in the comfort of their own homes. They focus on understanding individual needs and placing trained personnel to meet those needs effectively.
Services & Support
The services offered by Answered Prayer Home Care include a range of supportive in-home care options designed to assist individuals in leading independent lifestyles. Although specific services are not detailed in the reviews, the agency emphasizes its commitment to providing exceptional care and attention to each client.
Care Approach & Staff
Families have shared mixed experiences regarding the staff’s training and professionalism. Some reviews indicate that there have been issues with consistency, such as different caregivers being assigned frequently, which can hinder the development of a trusting relationship between clients and caregivers. Additionally, concerns have been raised about the training of staff in handling specific needs, particularly for clients with conditions like Alzheimer’s disease.
Who They Serve
Answered Prayer Home Care Service primarily serves elderly clients and those needing assistance to remain independent at home. This includes providing companionship and support for daily activities, although the effectiveness of the service has been noted to vary among clients.
What Families Say
Reviews highlight a range of experiences with Answered Prayer. Some families express gratitude for the support received, noting that the agency has been a blessing during difficult times. Positive comments mention the caring nature of certain staff members who have provided comfort and companionship. However, other families have reported serious concerns, including issues with theft, unprofessional behavior, and inadequate training of caregivers. There have also been instances of miscommunication that led to dissatisfaction, although some clients noted that the owner addressed their concerns directly and worked towards a resolution.
Room for Improvement
Several reviews indicate that there is room for improvement in the agency’s training and consistency of staff. Issues such as caregivers arriving late, leaving early, and a lack of continuity in care have been highlighted as areas needing attention. Additionally, some families have expressed concerns regarding the professionalism of certain staff members and the need for better oversight.
Summary
In summary, Answered Prayer Home Care Service in Montgomery, Alabama, offers in-home care aimed at helping elderly clients maintain their independence. While some families have had positive experiences and appreciate the support provided, others have raised significant concerns about staff training, professionalism, and consistency. Families considering this agency may want to weigh the mixed feedback from current and former clients.
