Overview
Crowne Health Care of Springhill, located in Mobile, Alabama, is a family-owned facility that focuses on creating a warm and home-like environment for its residents. The facility offers a range of services, including skilled nursing and rehabilitation therapy, aimed at supporting individuals during their recovery process. With a commitment to providing professional therapy services and emotional support, Crowne Health Care strives to meet the unique needs of each resident and their families.
Services & Support
Crowne Health Care provides various services tailored to individual care plans. These include skilled nursing care, physical rehabilitation, occupational therapy, and speech therapy. The facility also has a licensed social worker who collaborates with families to address medical, social, and emotional needs. Residents benefit from 24-hour nursing care, ensuring they receive consistent support throughout their stay.
Care Approach & Staff
The staff at Crowne Health Care is noted for being friendly and caring, with many reviews highlighting their responsiveness. However, there are concerns regarding professionalism, as some families have reported negative interactions with staff, including issues with communication over the phone and treatment of residents. While some residents experienced attentive care, others reported instances of neglect, raising questions about the overall consistency of care provided.
Dining & Activities
Residents at Crowne Health Care have access to a variety of dining options, although experiences vary. Some reviews mention that meals can be delivered cold and that residents may not always be allowed to dine in the dining room. The facility offers a calendar full of activities, promoting an active lifestyle and engagement among residents, which is appreciated by many families.
Room for Improvement
Several reviews indicate that there are areas needing attention, particularly regarding staff communication and responsiveness. Instances of neglect, such as delayed assistance with personal care and issues with meal delivery, have been highlighted. Families have expressed concerns about the professionalism of some staff members and the overall environment for residents.
Summary
Crowne Health Care of Springhill offers skilled nursing and rehabilitation services in a family-oriented setting. While many families appreciate the clean facilities and some staff members’ dedication, there are notable concerns about the quality of care and professionalism in interactions. Prospective residents and their families may want to consider both the positive aspects and the areas needing improvement when evaluating this facility for care.
