Overview
Valley View Health and Rehabilitation, LLC, located in Madison, Alabama, offers an alternative to traditional long-term care and rehabilitation services. The facility aims to provide a caring, home-like environment supported by a professional staff. Residents can enjoy beautifully decorated common areas and outdoor courtyards, promoting relaxation and engagement in various daily activities.
Services & Support
The facility provides a range of services including rehabilitation, physical therapy, hospice care, and daily activities designed to keep residents active. While many residents appreciate the therapy services offered, there are multiple concerns regarding the overall quality of care, particularly in long-term stays.
Care Approach & Staff
Valley View Health and Rehabilitation emphasizes a commitment to quality care through its trained nurses and certified nursing aides. However, feedback from families indicates significant issues with staff professionalism and responsiveness. Instances of staff being perceived as rude or unhelpful have been reported, raising concerns about the level of support provided to residents and their families.
Who They Serve
The facility caters to individuals requiring rehabilitation services as well as those in need of long-term care. Families have expressed mixed feelings regarding the care provided, with some highlighting positive experiences during short stays, while others have raised alarms about neglect and inadequate attention to residents’ needs.
Levels of Care
Valley View offers both rehabilitation and long-term care options. While the rehabilitation services have received some positive remarks, the long-term care aspect has been criticized, particularly regarding the management of residents’ personal hygiene and medication administration.
Living Options & Amenities
Residents have access to private and semi-private suites equipped with upscale bathrooms, cable television, and complimentary Wi-Fi. The facility also provides beautician and laundry services, aiming to maintain a pleasant living environment. However, concerns about cleanliness and maintenance have been noted by families.
Dining & Activities
While the facility offers daily activities to engage residents, there have been complaints regarding the quality of food served. Families have expressed dissatisfaction with the dining options, indicating that improvements are needed to meet residents’ expectations.
What Families Say
Feedback from families reveals a troubling pattern of care concerns, including reports of residents being left in soiled conditions and inadequate communication from staff. Although some families have praised the therapy services, many have voiced serious concerns about neglect and a lack of professionalism among staff members.
Room for Improvement
Families have highlighted several areas needing improvement, including staff responsiveness, cleanliness, and overall care quality. Reports of neglect, such as delayed medication administration and inadequate personal hygiene care, have raised significant alarms regarding the facility’s ability to provide a safe and supportive environment for residents.
Summary
Valley View Health and Rehabilitation, LLC provides a range of services including rehabilitation and long-term care in Madison, Alabama. While the facility features pleasant amenities and a commitment to a home-like atmosphere, numerous families have expressed serious concerns regarding the quality of care, staff professionalism, and overall cleanliness. Families considering this facility are encouraged to weigh both the positive aspects and the significant criticisms noted in reviews.