Overview
Glenwood Center, located in Florence, Alabama, is a 125-bed skilled nursing facility that offers post-hospital, short-term rehabilitation, as well as long-term and respite care. The facility is dedicated to serving the medical and rehabilitation needs of individuals recovering from illness or injury, and it accepts Medicare, Medicaid, and most private insurances. Glenwood Center is part of a campus that includes two senior living buildings, Hilltop at Glenwood I and II, each with 16 apartments.
Services & Support
Glenwood Center provides a range of services, including skilled nursing, rehabilitation, and respite care. The staff is noted for their dedication to resident care, fostering a compassionate environment that prioritizes the well-being of residents. The facility also offers physical therapy, helping residents regain their strength and mobility after health setbacks.
Care Approach & Staff
The staff at Glenwood Center is described as attentive and professional, with many reviewers highlighting their compassion and dedication to residents. Families have expressed gratitude for the support provided by the nursing and administrative teams, noting their commitment to quality care and effective communication. However, there have been mixed reviews regarding the consistency of care, particularly in rehabilitation settings, where some families felt that the staff lacked compassion and responsiveness.
Dining & Activities
Dining experiences at Glenwood Center have received varied feedback. While some residents appreciate the meals provided, others have expressed disappointment regarding the quality and temperature of the food. Concerns have been raised about the lack of appropriate meal options for residents with dietary restrictions, such as diabetes. Activities and engagement opportunities are not specifically mentioned, but the overall environment is described as nurturing and supportive.
Room for Improvement
Several reviews indicate areas for improvement at Glenwood Center, particularly regarding meal quality and staff responsiveness. Some families have reported issues with cleanliness and maintenance within the facility, which have contributed to a sense of dissatisfaction. The need for better communication and adherence to dietary needs has also been emphasized, especially for residents with specific health concerns.
What Families Say
Feedback from families is mixed, with many expressing appreciation for the compassionate care received, while others have voiced serious concerns about the quality of services. Positive comments highlight the professionalism of certain staff members and the supportive atmosphere, whereas negative experiences often focus on issues related to food quality, staff responsiveness, and facility maintenance. Overall, while some families feel their loved ones are well cared for, others have encountered significant challenges that have impacted their trust in the facility.
