Overview
Westside Terrace Healthcare, located in Dothan, Alabama, is a post-acute care facility that has been recognized as one of the top nursing homes in Alabama. Built in 1994, it offers a clean and comfortable environment with 165 beds, spacious living areas, and four open courtyards designed for both residents and their families. The facility aims to provide a loving atmosphere that combines expert care with compassion, ensuring that residents can achieve and maintain optimal wellbeing.
Services & Support
Westside Terrace Healthcare offers a range of services including long-term care, hospice, memory care, and rehabilitation. The facility emphasizes personalized care, striving to meet the medical and emotional needs of each resident. Staff are available 24 hours a day, providing extended care and support to enhance the quality of life for residents.
Care Approach & Staff
The staff at Westside Terrace Healthcare have been described as attentive, caring, and respectful. Many families have expressed appreciation for the dedication of the team in providing personalized care. However, some reviews indicate issues with communication from administration, particularly regarding updates on residents’ conditions and care progress.
Who They Serve
Westside Terrace Healthcare serves individuals requiring long-term care, rehabilitation, and memory care. Families have shared experiences of their loved ones receiving care after significant medical events, such as fractures or strokes, highlighting the facility’s role in recovery and support.
Clinical Services & Rehab
Rehabilitation services are a key focus at Westside Terrace. Families have noted the importance of therapy staff in aiding recovery, although there have been concerns about the attentiveness of care following incidents such as falls. Some reviews mention that residents have experienced setbacks during their stay, prompting families to seek further medical attention.
Location & Access
Westside Terrace Healthcare is situated in Dothan, Alabama, providing a convenient location for families in the surrounding areas. The facility is designed to be accessible, with spacious courtyards and comfortable living spaces for residents and visitors.
What Families Say
Reviews from families reflect a mix of positive and negative experiences. Many appreciate the kindness and professionalism of the staff, while others have raised concerns about communication and care quality, particularly in instances of falls and hospital transfers. The facility’s atmosphere has been described as welcoming, yet some families have reported difficulties in reaching staff and obtaining timely updates on their loved ones’ conditions.
Room for Improvement
Several reviews indicate a need for improved communication from administration regarding residents’ care and progress. Families have expressed frustration over unanswered phone calls and a lack of timely updates, suggesting that enhanced communication protocols could benefit both residents and their families.
Summary
Westside Terrace Healthcare provides a range of services aimed at supporting the health and wellbeing of its residents. While many families commend the staff’s care and the facility’s environment, there are notable concerns regarding communication and attentiveness in specific instances. Families considering Westside Terrace for their loved ones may want to weigh these experiences when making their decision.
