Overview
Sunbridge Home Health Care, Inc., located in Decatur, Alabama, aims to provide high-quality home health care services with a focus on compassionate, family-oriented support. The organization serves patients in Alabama and Mississippi, emphasizing reliability and attention to individual needs.
Services & Support
Sunbridge Home Health Care offers a range of services designed to assist individuals with everyday living activities. Clients have noted that the aides and nurses provide invaluable support, including cooking, cleaning, shopping, and assistance with personal hygiene. Families appreciate the dedication and hard work of the staff who are sent to their homes.
Care Approach & Staff
The care approach at Sunbridge is characterized by a commitment to compassionate attention and unwavering support. While some families have reported positive experiences with the staff’s dedication, there are also concerns about staff retention and communication. Reviews indicate that some workers feel unappreciated due to lack of raises and benefits, which could impact the overall service quality.
Who They Serve
Sunbridge Home Health Care serves a diverse clientele, including elderly individuals and those requiring assistance with daily activities. Families have expressed a need for reliable care, particularly when juggling their own responsibilities.
Scheduling & Availability
There have been multiple reports from families indicating difficulties with scheduling and communication. Some clients experienced missed visits without prior notification, leading to frustration and increased stress. Families have noted challenges in reaching staff by phone, with full voicemail boxes and delayed responses being common issues.
What Families Say
Feedback from families is mixed. While some clients praise the compassionate service and dedication of the staff, others have expressed significant dissatisfaction with communication and reliability. Complaints include difficulty reaching supervisors and concerns over missed appointments, which have left some families feeling unsupported.
Room for Improvement
Several reviews highlight a need for improvement in communication and scheduling. Families have noted that reaching staff can be challenging, with full voicemail boxes and delayed responses. Additionally, ensuring consistent visits and better support for staff could enhance the overall experience for clients.
Summary
Sunbridge Home Health Care, Inc. in Decatur, Alabama, strives to deliver dependable home health care services with a focus on compassionate support. While many families appreciate the care provided, there are notable concerns regarding communication, scheduling, and staff retention. Addressing these areas could significantly improve the experience for current and future clients.
