Overview
Visiting Angels, located in Cullman, Alabama, is part of a nationwide network of home care agencies dedicated to providing essential personal home care services. Their offerings include in-home care, dementia care, respite care, senior personal care, and companion care services. The agency aims to help seniors maintain their independence while receiving quality care in the comfort of their own homes.
Services & Support
Visiting Angels provides a range of services tailored to the individual needs of seniors. These services include assistance with daily living activities, companionship, and specialized care for conditions like dementia. The agency emphasizes personalized care, ensuring that each client receives support that aligns with their preferences and requirements. Families have noted that the caregivers are often kind and attentive, contributing to a positive experience for both clients and their families.
Care Approach & Staff
The staff at Visiting Angels is described as compassionate and dedicated. Caregivers are trained professionals who focus on providing respectful and individualized care. Families appreciate the effort made by the agency to match clients with caregivers who can meet their specific needs. While many reviews highlight positive interactions with staff, some families have expressed concerns regarding communication and scheduling.
Who They Serve
Visiting Angels primarily serves seniors who wish to live independently at home while receiving necessary support. The agency caters to individuals with varying needs, including those requiring assistance due to health challenges or age-related issues.
Service Area
The agency operates in Cullman and extends its services to surrounding areas, including Etowah, Walker, Marshall, and Blount Counties. This broad service area allows them to support a diverse range of families in need of home care.
Scheduling & Availability
Some families have reported challenges with communication when trying to establish schedules for care. While many caregivers are described as reliable, there have been instances where families experienced delays in responses or scheduling inconsistencies.
What Families Say
Overall, families have mixed experiences with Visiting Angels. Many commend the agency for the quality of care provided by the caregivers, noting their kindness and willingness to go above and beyond for clients. However, there are recurring concerns about communication and scheduling, with some families expressing frustration at not receiving timely callbacks or updates regarding care arrangements.
Room for Improvement
A common theme among reviews is the need for improved communication regarding scheduling and responsiveness. Some families have experienced delays in callbacks and difficulties in establishing care plans, indicating an area where the agency could enhance its service.
Summary
Visiting Angels in Cullman, Alabama, offers a comprehensive range of home care services aimed at supporting seniors in their homes. While many families appreciate the compassionate care provided by the staff, there are noted concerns regarding communication and scheduling that the agency may need to address. Overall, families have found value in the personalized care, though attention to operational improvements could enhance the experience further.
