Overview
St. Martin’s In The Pines – A Diversicare Transitional Care Community, located in Birmingham, Alabama, is a continuing care retirement community that offers a comprehensive range of services for seniors. This facility provides various levels of care, including independent living, assisted living, memory care, skilled nursing, short-term rehabilitation, and hospice care.
Services & Support
The community is designed to support seniors through all stages of aging, with an interdisciplinary team committed to delivering healthcare that aims to exceed expectations. However, reviews indicate significant concerns regarding the quality of care provided, particularly in nursing and patient management.
Care Approach & Staff
While some reviews highlight friendly and accommodating staff members who genuinely care for residents, many others express serious dissatisfaction with the level of care. Reports of staff being unresponsive, neglectful, and lacking in qualifications have raised alarm among families. Instances of patients being left unattended for extended periods and not receiving necessary medical attention have been noted.
Who They Serve
St. Martin’s serves a diverse senior population, including those requiring independent living, assisted living, memory care, and skilled nursing. Families have reported mixed experiences, with some expressing gratitude for the care received, while others have described distressing situations involving neglect and inadequate support.
Levels of Care
The facility offers various levels of care, including independent living in The Arbors, assisted living in Woodside Place, skilled nursing in The Pines, and memory care in Evergreen. Despite this range, families have raised concerns about the actual implementation of care services, particularly in skilled nursing and rehabilitation settings.
Living Options & Amenities
St. Martin’s features different living options tailored to the needs of seniors, but reviews suggest that the environment may not be well-maintained. Families have mentioned cleanliness issues and concerns about the overall condition of the facility.
What Families Say
Feedback from families is overwhelmingly mixed. While some express appreciation for specific staff members and the care provided, many others recount harrowing experiences involving neglect, lack of communication, and unsatisfactory responses from management. The overall sentiment indicates a need for significant improvements in care quality and staff responsiveness.
Room for Improvement
Numerous reviews indicate that the facility is facing challenges related to staffing levels and care quality. Families have noted that the environment may not be conducive to the well-being of residents, with reports of cleanliness issues and inadequate monitoring of patient care.
Summary
St. Martin’s In The Pines – A Diversicare Transitional Care Community in Birmingham, Alabama, offers various care services for seniors. However, the facility has received substantial criticism regarding the quality of care, staff responsiveness, and overall environment. Families considering this community for their loved ones are advised to conduct thorough research and remain actively involved in care oversight.
