Overview
North Hill Nursing and Rehabilitation, located in Birmingham, Alabama, offers a range of services including skilled nursing and rehabilitation care. The facility aims to provide a compassionate environment for residents, although experiences shared by families indicate a mix of care quality and staff responsiveness.
Services & Support
The facility provides various services, including memory care and rehabilitation. Residents have access to therapy services tailored to improve strength, mobility, and independence. However, feedback from families suggests that the level of care may vary significantly, with some reports of inadequate staff support and communication.
Care Approach & Staff
While some families have praised the compassion shown by certain staff members, others have expressed concerns about the overall staff attitude and responsiveness. Instances of staff being unhelpful or dismissive were noted, particularly in urgent situations. The presence of a social worker is mentioned, but experiences with their support have also been mixed.
Who They Serve
North Hill caters to individuals requiring long-term skilled nursing care and short-term rehabilitation. Families have reported that the facility accommodates residents with various needs, including those with dementia, although the quality of care for this demographic has raised concerns.
Living Options & Amenities
The facility features a clean and well-maintained environment, with some families noting that the building itself appears to be in good condition. However, there are reports of cleanliness issues in individual rooms, which could impact residents’ comfort.
Dining & Activities
Feedback on dining experiences has been generally positive, with meals described as good and served on time. The facility offers scheduled social activities, although some families have noted inconsistencies in staff availability during these times.
What Families Say
Reviews reflect a significant divide in family experiences at North Hill. While some families appreciate the care provided and commend specific staff members for their compassion, others have voiced serious concerns regarding communication, cleanliness, and overall staff attitude. Many families have expressed regret about choosing this facility for their loved ones.
Room for Improvement
Several reviews highlight the need for improved staff responsiveness and better communication with families. Concerns about cleanliness in resident rooms and the adequacy of staff support, particularly during meals and urgent care situations, were also noted.
Summary
North Hill Nursing and Rehabilitation offers essential services for skilled nursing and rehabilitation in Birmingham, Alabama. While some families have had positive experiences with staff compassion and care, others have raised serious concerns regarding cleanliness and communication. Families considering this facility should weigh the mixed reviews carefully to ensure it meets their loved ones’ needs.
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