Overview
Civic Center Health and Rehabilitation, LLC, located in Birmingham, Alabama, offers an alternative to traditional long-term care and rehabilitation facilities. The environment is described as home-like, with a commitment to quality care. However, reviews indicate significant concerns regarding the level of service and staff professionalism.
Services & Support
Civic Center Health and Rehabilitation provides a range of services, including rehabilitation and hospice care. The facility aims to support residents with physical therapy and various daily activities designed to keep them engaged. Additionally, beautician and laundry services are available to enhance residents’ comfort and well-being.
Care Approach & Staff
The facility promotes a caring environment with professionally trained nurses and certified aides. However, multiple reviews express dissatisfaction with the staff’s attentiveness and professionalism. Instances of unresponsiveness when families attempt to reach staff, as well as reports of staff being rude or unhelpful, have raised alarms about the overall care approach.
Who They Serve
Civic Center Health and Rehabilitation serves individuals requiring rehabilitation and long-term care. While the facility aims to provide a supportive atmosphere, feedback suggests that the quality of care may not consistently meet the needs of residents and their families.
Living Options & Amenities
The facility features beautifully decorated common areas and outdoor courtyards, creating a pleasant environment for residents. Each room is equipped with cable television and complimentary Wi-Fi, allowing for entertainment and connectivity.
Dining & Activities
Residents at Civic Center can choose to dine in their rooms or in a restaurant-style dining area. The facility also offers a variety of daily activities to keep residents active and involved, although the overall execution of these activities has been questioned in reviews.
Room for Improvement
Feedback from families highlights several areas needing attention, including staff responsiveness and professionalism. Reports of missing personal belongings and unaddressed concerns about care quality suggest a need for improved management and oversight.
Summary
While Civic Center Health and Rehabilitation, LLC aims to provide a caring and supportive environment for its residents, significant concerns regarding staff behavior and responsiveness have been raised by families. Prospective residents and their families may want to consider these factors when evaluating care options in Birmingham, Alabama.
