Overview
SouthernCare New Beacon, located in Birmingham, Alabama, is dedicated to providing compassionate end-of-life care as part of the Gentiva family of hospice and home health providers. The organization focuses on delivering physical, emotional, and social support to patients and their families facing terminal diagnoses, helping them to maintain dignity and grace during challenging times.
Services & Support
SouthernCare New Beacon offers a range of services designed to support patients and their families. Their hospice care includes 24-hour nursing, symptom management, and emotional support. The team works collaboratively with families to develop personalized care plans, addressing both physical pain and emotional distress. They also provide bereavement care for up to 13 months following a loved one’s passing, ensuring families have access to professional counseling and support during their grieving process.
Care Approach & Staff
The care approach at SouthernCare New Beacon is centered around compassion and support. Families have praised the team for their kindness and attentiveness, often referring to staff members as “angels.” The care team includes physicians, nurses, social workers, hospice aides, and chaplains, all of whom are committed to attending to the emotional, spiritual, and physical needs of patients and their families.
Who They Serve
SouthernCare New Beacon serves individuals with life-limiting illnesses, including those with end-stage heart disease, COPD, Alzheimer’s disease, ALS, and cancer. The hospice program is designed for patients with a life expectancy of six months or less, offering tailored support to meet their unique needs.
Room for Improvement
While many families have expressed gratitude for the care provided by SouthernCare New Beacon, there have been some significant concerns regarding communication and service continuity. A few reviews highlighted experiences of confusion and dissatisfaction related to patient re-admittance and equipment management, indicating a need for improved clarity and responsiveness in these areas.
Summary
Overall, SouthernCare New Beacon is recognized for its compassionate approach to hospice care, with many families appreciating the support of their dedicated team. However, potential clients should consider both the positive experiences shared by some families and the challenges noted by others regarding communication and service delivery.
