Overview
Always There In Home Care, located in Birmingham, Alabama, offers a range of in-home care services tailored to meet the diverse needs of families. Their services are designed to assist individuals during recovery or as an alternative to nursing homes, providing support with daily activities and companionship.
Services & Support
Always There In Home Care provides a variety of non-medical services, including assistance with bathing, grooming, dressing, errands, laundry, and transportation to appointments. These services aim to ensure that clients receive the care they need in a comfortable and familiar environment.
Care Approach & Staff
The caregivers at Always There In Home Care are frequently praised for their kindness and attentiveness. Families have noted that caregivers not only meet physical needs but also provide emotional support, creating a sense of trust and companionship. However, some reviews indicate that there have been issues with staff communication and administrative support, particularly regarding billing and scheduling.
Who They Serve
Always There serves a wide range of clients, including those in need of hospice care and those requiring assistance with daily living activities. Their clients often include elderly individuals who may require extra support to maintain their independence at home.
What Families Say
Feedback from families is mixed. Many express gratitude for the compassionate care their loved ones receive, highlighting the positive impact caregivers have had on their family members. For example, one family noted that a caregiver became like family to their loved one. However, some families have raised concerns about administrative issues, such as billing errors and lack of communication, which affected their overall experience with the agency.
Room for Improvement
Several reviews indicate a need for improvement in administrative processes, particularly in billing and communication. Families have expressed frustration over invoicing issues and the handling of scheduling conflicts. Enhancing these areas could significantly improve client satisfaction.
Summary
Always There In Home Care has established itself as a provider of in-home care services in Birmingham, Alabama, with a focus on compassionate caregiving. While many families appreciate the quality of care provided by the staff, there are notable concerns regarding administrative support that may impact the overall experience for clients.
