Overview
Telespond Senior Services, located in Scranton, Pennsylvania, provides life-enriching services to older adults and their families. The organization focuses on community-based care, promoting independent living and offering alternatives to institutionalized care. Telespond aims to enhance the well-being of older adults by working collaboratively with other service providers to deliver essential programs effectively.
Services & Support
Telespond offers a range of services designed to support older adults, including memory care, independent living, and adult day care. These services are tailored to meet the unique needs of clients, fostering a supportive environment that encourages independence while ensuring safety and well-being.
Care Approach & Staff
Reviews indicate that Telespond employs a friendly and caring staff dedicated to providing quality care. Many clients express appreciation for the compassion shown by caregivers, noting that staff members create a positive atmosphere where clients feel comfortable and valued. However, there are concerns regarding staff consistency and management effectiveness, with some reviews highlighting issues related to organization and staff retention.
Who They Serve
Telespond serves older adults and their families, focusing on enhancing the quality of life for seniors. The organization aims to cater to diverse needs, although there have been mentions of a lack of bilingual staff, which may limit accessibility for some clients.
Living Options & Amenities
The facility is described as clean and private, providing a welcoming environment for seniors. Clients have noted the importance of having a space that feels secure and comfortable, which Telespond appears to offer.
What Families Say
Families have shared positive experiences regarding the care provided at Telespond, often highlighting the kindness and dedication of the staff. Many appreciate the supportive environment, with one reviewer expressing gratitude for the companionship provided to their loved one. However, mixed feedback about management and staffing issues suggests that while many families are satisfied, there are areas where improvements could be made.
Room for Improvement
Some reviews indicate a need for better staff retention and management organization. Concerns about consistency in care and communication suggest that addressing these issues could enhance the overall experience for clients and their families.
Summary
Telespond Senior Services in Scranton, Pennsylvania, offers a range of supportive services aimed at improving the quality of life for older adults. While many families appreciate the compassionate care provided by the staff, there are noted challenges related to management and staff consistency. Overall, Telespond remains a valued resource for families seeking care for their loved ones, with a focus on fostering independence and well-being.