Overview
Palos Heights Senior Living, located in Palos Heights, Illinois, is a senior community that offers independent living, assisted living, and memory care services. The facility aims to provide a variety of amenities and activities designed to enhance the quality of life for its residents. However, experiences shared by families indicate significant concerns regarding financial practices and the adequacy of care provided, particularly in memory care.
Services & Support
Palos Heights Senior Living provides a range of services including independent living, assisted living, and memory care. The community is designed to cater to the diverse needs of seniors, offering support through trained staff and various activities aimed at promoting engagement. However, several reviews highlight issues related to financial transactions, particularly concerning deposits and refunds.
Care Approach & Staff
The staff at Palos Heights Senior Living is described as trained and dedicated, with some families reporting positive interactions with caregivers in memory care. However, there are numerous accounts of unprofessional behavior and inadequate care, especially regarding the evaluation process for residents needing memory care. Families have expressed frustration over the lack of proper assessments before accepting deposits, leading to significant financial losses when residents were not admitted.
Who They Serve
Palos Heights Senior Living serves seniors requiring various levels of care, including those needing memory support. While some families report satisfaction with the care provided, others have raised concerns about the facility’s ability to meet the needs of residents, particularly those requiring more intensive memory care.
Levels of Care
The community offers multiple levels of care, including independent living, assisted living, and specialized memory care. Despite the variety of services, reviews indicate that the facility may not adequately support residents transitioning to memory care, with instances of families being asked to move their loved ones out shortly after admission due to care limitations.
Room for Improvement
Multiple reviews express dissatisfaction with the handling of financial matters, particularly regarding deposits. Families report being charged significant amounts for services not rendered, with difficulties in obtaining refunds when care needs were not met. Additionally, concerns about staff adequacy and professionalism have been raised, indicating a need for improvements in care delivery and communication.
Summary
Palos Heights Senior Living presents itself as a vibrant community for seniors, offering a range of living options and care services. However, the experiences shared by families suggest a need for caution, particularly concerning financial practices and the adequacy of care provided. Families are encouraged to thoroughly evaluate the facility and consider the experiences of others when making decisions for their loved ones.