Overview
StoryPoint East Lansing, located in East Lansing, Michigan, offers independent living options designed for active seniors. The community emphasizes creating meaningful experiences for residents, focusing on personal engagement and a family-like atmosphere.
Services & Support
The facility provides a range of services tailored to support the needs of its residents. While many reviews highlight the friendly staff and a variety of activities, there are concerns regarding the adequacy of support for residents requiring assistance with daily activities. Some families have expressed disappointment with the level of care provided, particularly in emergencies.
Dining & Activities
StoryPoint East Lansing offers dining options that include a main meal and alternatives, although feedback on the food quality has been mixed. Some residents enjoy the dining experience, praising the food and the executive chef, while others have criticized the menu for lack of variety and quality. The community also hosts various activities aimed at engaging residents, with many appreciating the effort put into these programs.
Care Approach & Staff
The staff at StoryPoint East Lansing has received positive remarks for their friendliness and dedication, with some highlighting specific team members for their hard work. However, there are significant concerns regarding management and operational issues, particularly after a change in ownership that led to increased costs and staff reductions. Families have noted that communication and responsiveness can diminish after the initial move-in phase.
What Families Say
Reviews reflect a wide range of experiences at StoryPoint East Lansing. While some families report satisfaction with the environment and staff support, others express serious concerns about care quality and management practices. Issues such as cleanliness and timely support during emergencies have been highlighted, leading to mixed recommendations from families regarding the facility.
Room for Improvement
Several reviews indicate that there are areas needing attention, particularly regarding management practices, communication, and the quality of care provided to residents. Families have noted issues with cleanliness and responsiveness that could impact the overall experience for residents.
Summary
StoryPoint East Lansing presents itself as a vibrant community for independent living, with a focus on resident engagement and support. However, potential residents and their families should consider both the positive feedback regarding staff and activities as well as the concerns raised about management and care quality before making a decision.
