Overview
John Knox Village, located in Lee’s Summit, Missouri, is a senior living community that offers a variety of services including assisted living, memory care, skilled nursing, and hospice care. The community aims to redefine senior living by providing a range of conveniences and experiences, promoting an active and engaging lifestyle for its residents. However, reviews indicate a mix of satisfaction and significant concerns regarding the quality of care and living conditions.
Services & Support
John Knox Village offers a full continuum of care, which includes independent living, assisted living, memory care, skilled nursing, and hospice services. The community emphasizes a person-centered approach, particularly in their home health services, which are designed to support individuals recovering from illness or managing chronic conditions. However, some families have reported dissatisfaction with the quality of care, particularly in memory care and home health services.
Who They Serve
The community caters to a diverse group of seniors, including those seeking independent living and those in need of more specialized care such as memory care and skilled nursing. While some residents have expressed positive experiences and a sense of community, others have raised concerns about the overall atmosphere and quality of care.
Levels of Care
John Knox Village provides various levels of care, including independent living, assisted living, memory care, and skilled nursing. However, reviews suggest that there may be staffing issues, particularly in memory care, where residents have reported a lack of activities and inadequate supervision.
Living Options & Amenities
The community features a range of living options, including duplexes and apartments. While some residents appreciate the amenities and dining options available, others have expressed frustration regarding maintenance issues, such as frequent elevator outages and cleanliness concerns, including reports of mice in some units.
Dining & Activities
John Knox Village offers dining credits for residents to use at various on-campus restaurants. Despite the variety of dining options, some reviews indicate dissatisfaction with food quality and service. Additionally, the activities team is noted for organizing events, although some residents feel that the availability of activities has declined.
What Families Say
Family feedback is mixed. While some appreciate the community’s atmosphere and the care provided, others have voiced serious concerns about cleanliness, staff responsiveness, and the overall quality of care. Reports of mice and inadequate medical responses have led to strong recommendations against the facility from certain families.
Room for Improvement
Several reviews highlight issues such as cleanliness, staff shortages, and the quality of care provided. Families have noted that the community’s management may not adequately address these concerns, leading to dissatisfaction among residents and their families.
Summary
John Knox Village presents itself as a vibrant senior living community with a range of services and amenities. However, the feedback from families indicates significant areas for improvement, particularly regarding cleanliness, staffing, and the quality of care. Prospective residents and their families may want to thoroughly evaluate the community and consider both positive and negative experiences shared by current and former residents before making a decision.
