Overview
East Towne, located in Charlotte, North Carolina, is an assisted living community dedicated to providing a safe and engaging environment for seniors. The facility aims to offer personalized health and personal care tailored to the unique needs of each resident, promoting a lifestyle where they can live fully and comfortably.
Services & Support
East Towne offers a range of services designed to support the well-being of its residents. The staff is committed to ensuring that each individual receives the care they need, whether they are short-term or long-term residents. The community emphasizes a customized approach to care, respecting the varying levels of independence among its members.
Care Approach & Staff
The caregivers at East Towne are described as professional and dedicated, with many residents appreciating their protectiveness and quick responses to issues. However, there are concerns regarding communication, particularly with the facility’s management and staff not consistently addressing family inquiries or concerns.
Dining & Activities
While East Towne aims to provide a warm and engaging atmosphere, reviews indicate significant issues with food availability and quality. Some residents have reported that meals are often insufficient, with claims of being out of food during meal times. Complaints about the preparation and seasoning of food, particularly regarding salt content, have also been noted.
What Families Say
Feedback from families is mixed. Some have praised the community for its warm environment and friendly staff, highlighting positive interactions during visits. However, several reviews express frustration over communication issues, particularly the difficulty in reaching staff by phone. This has led to a sense of concern among families trying to connect with their loved ones.
Room for Improvement
Concerns have been raised about the management’s responsiveness to resident needs and family inquiries. The facility has faced criticism regarding food availability and quality, which has affected residents’ satisfaction. Additionally, communication issues, particularly with phone accessibility, have been highlighted as an area needing attention.
Summary
East Towne in Charlotte, North Carolina, offers a community-focused approach to assisted living, with a mission to help residents live their best lives. While the facility provides a warm environment and dedicated staff, challenges related to meal service and communication have been noted by families. Addressing these concerns could enhance the overall experience for both residents and their loved ones.
