Overview
Trilogy Health Services, located in Louisville, Kentucky, offers a comprehensive range of senior living services tailored to meet the individual needs of residents. With over 130 communities across Kentucky, Indiana, Ohio, Michigan, and Wisconsin, Trilogy provides options that include independent living, assisted living, memory care, skilled nursing, and rehabilitation services. Their mission is to enhance the lives of residents through compassionate care and a commitment to exceeding expectations.
Services & Support
Trilogy Health Services provides various levels of care, including independent living, assisted living, memory care, skilled nursing, and rehabilitation. Their assisted living services focus on helping residents with daily activities while ensuring a comfortable living environment. Memory care is designed to support those experiencing memory loss, featuring 24-hour emergency alert assistance and engaging daily programming. Skilled nursing and rehabilitation services are also available for those requiring more intensive medical support.
Care Approach & Staff
The staff at Trilogy Health Services is trained to deliver care with compassion and respect. Many reviews highlight the kindness and professionalism of the team, especially in memory care settings. Families have noted that staff members often treat residents like family, demonstrating a genuine commitment to meeting their needs. However, some experiences indicate that staffing levels may not always be sufficient to provide optimal care, particularly during busy times.
Who They Serve
Trilogy Health Services caters to a diverse range of seniors, including those seeking independent living options, individuals requiring assistance with daily activities, and residents needing specialized memory care. Their facilities aim to create a supportive environment for seniors at different stages of health and wellness.
Room for Improvement
While many families appreciate the compassionate care provided, there are concerns regarding staff availability and communication. Some reviews mention difficulties in reaching staff by phone and issues with timely responses to resident needs. Additionally, experiences of inadequate care in certain situations have been reported, leading to frustration among family members.
Summary
Trilogy Health Services in Louisville, Kentucky, offers a variety of senior living options designed to meet the needs of residents. While the organization is praised for its compassionate staff and comprehensive services, families should be aware of potential challenges related to staffing and communication. Overall, it is advisable for families to thoroughly research and consider their options when seeking care for their loved ones.
