Overview
Newton Manor Assisted Living, located in Baltimore, Maryland, offers assisted living services aimed at providing support and care for residents. The facility emphasizes a clean and professional environment, which has been recognized by some families.
Care Approach & Staff
The owners of Newton Manor are described as caring and family-oriented, contributing to a supportive atmosphere for residents. However, there have been concerns raised regarding the level of involvement from the owners, with some reviews indicating that the owners may not consistently engage with residents or their families after the initial move-in period.
What Families Say
Feedback from families about Newton Manor is mixed. While some praise the cleanliness and professionalism of the staff, others express dissatisfaction with the owners’ engagement and communication. One review highlighted a negative experience related to the handling of personal belongings, suggesting a lack of respect for residents’ privacy and property. Conversely, certain staff members, such as an individual named Heitt and her daughter Rita, received positive mentions for their efforts in caring for residents.
Room for Improvement
Concerns have been noted regarding the owners’ responsiveness and the overall management of the facility. Families have expressed a desire for better communication and involvement from the ownership, particularly in addressing the needs and concerns of residents.
Summary
Newton Manor Assisted Living provides a clean and organized setting for assisted living, with a focus on family-oriented care. While there are commendable aspects, such as certain staff members’ dedication, the facility faces challenges related to owner engagement and communication with families. Prospective residents and their families may want to consider these factors when evaluating care options.
