Overview
Phoenix Assisted Care LLC, located in Cary, North Carolina, offers a range of services including assisted living, memory care, and hospice support. The facility aims to provide a supportive environment for residents, although experiences and satisfaction levels among families can vary significantly.
Services & Support
The facility provides personalized care tailored to the needs of each resident, including assistance with daily activities, medication administration, and laundry services. They also offer memory care for residents with cognitive impairments, and hospice care for those requiring end-of-life support. Social worker support is available to help families navigate their loved ones’ care needs.
Care Approach & Staff
While there are positive mentions of caring and professional staff, experiences differ. Some families have expressed concerns about communication and responsiveness from administration, particularly in times of crisis. A few reviews highlight instances where staff were perceived as unhelpful or dismissive, leading to frustration among families trying to advocate for their loved ones.
Who They Serve
Phoenix Assisted Care serves a diverse population, including residents needing assistance with daily living, those with memory-related conditions, and individuals requiring hospice care. The facility aims to create a homelike atmosphere, though not all families feel this is consistently achieved.
Living Options & Amenities
The facility offers a clean environment and provides a variety of activities to engage residents. Renovations have been made to improve common areas and resident rooms, contributing to a more pleasant living space. However, some reviews indicate that the overall experience may depend heavily on the specific staff members present.
Dining & Activities
Residents at Phoenix Assisted Care have access to balanced meals and a range of activities designed to promote engagement and social interaction. Families have noted that the facility organizes various events, although the quality and frequency of these activities may vary.
What Families Say
Reviews reflect a mix of satisfaction and concern. Many families appreciate the cleanliness of the facility and the care provided by certain staff members, particularly the social worker. However, there are significant concerns regarding communication from administrative staff and the overall attentiveness of caregivers. Some families have reported distressing experiences regarding the care of their loved ones, leading to strong recommendations for potential residents to be vigilant.
Room for Improvement
Several reviews indicate a need for improvement in communication and responsiveness from the administrative staff. Families have expressed frustration over difficulties in getting timely updates about their loved ones, particularly during critical situations. Additionally, there are concerns about the adequacy of care provided to residents with specific health needs.
Summary
Phoenix Assisted Care LLC provides a range of services aimed at supporting residents in a homelike environment. While some families report positive experiences with staff and care, others have raised significant concerns regarding communication and the overall attentiveness of caregivers. Families considering this facility should weigh both positive and negative feedback to make an informed decision.
