Overview
The Groves, located in Independence, Missouri, is a retirement community that offers a range of care options, including independent living, assisted living, and skilled nursing. The facility aims to provide a warm and life-enriching environment for its residents, although experiences shared by families indicate significant issues with care and management.
Services & Support
The Groves provides various services tailored to meet the needs of its residents, including skilled nursing, rehabilitation, and memory care. The facility also offers social worker support to assist families in navigating the care process. However, reviews suggest that the quality of care may not always meet expectations, with reports of inadequate attention to residents’ basic needs.
Care Approach & Staff
While some families report positive interactions with caring and attentive staff, others have expressed concerns about the nursing care being deficient. Instances of residents being neglected, such as sitting in dirty garments for extended periods, have been noted. The management’s responsiveness to issues raised by families has also been criticized, with claims that concerns often go unaddressed.
Who They Serve
The Groves serves a diverse group of residents, including those requiring long-term care, rehabilitation, and memory support. Families have shared mixed experiences, with some praising the community’s efforts to create a caring atmosphere, while others have raised alarms about safety and cleanliness.
Levels of Care
The facility offers a continuum of care that includes independent living, assisted living, and skilled nursing. However, the quality of care within these levels has been a point of contention, with families reporting that essential services such as bathing and medication management are sometimes lacking.
Dining & Activities
The Groves provides dining services that some residents have found enjoyable. However, there have been complaints regarding the timeliness and temperature of meals served. Activities are offered to engage residents, but the overall effectiveness of these programs in enhancing residents’ quality of life has been questioned.
What Families Say
Feedback from families is highly variable. Some express gratitude for the compassionate care received by their loved ones and commend the admissions team for their support during the transition into the facility. Conversely, many families highlight serious concerns about the quality of care, cleanliness, and management’s lack of accountability. Reports of neglect and unsafe conditions have led some families to strongly advise against choosing The Groves for their loved ones.
Room for Improvement
Several reviews indicate that there are significant areas needing attention, particularly in nursing care and management responsiveness. Families have noted a lack of communication and follow-through on issues raised, as well as concerns about the overall cleanliness and safety of the facility.
Summary
The Groves in Independence, Missouri, offers a range of senior care services, but family experiences reflect a troubling disparity between the facility’s appearance and the level of care provided. While some staff members are described as compassionate and dedicated, numerous reviews point to serious deficiencies in nursing care and management practices. Families considering this facility should weigh the mixed feedback carefully.