Overview
The Rivers at Puyallup, located in Puyallup, Washington, is a warm and welcoming assisted living and memory care community. Situated just outside of downtown Puyallup, this facility provides a comfortable environment for seniors seeking assistance with daily activities or specialized care for dementia. The Rivers is known for its enriching amenities and dedicated staff, who are committed to enhancing the health and wellness of residents.
Services & Support
The Rivers offers a range of services designed to meet the unique needs of its residents. These include personalized care plans, medication reminders, personal care assistance, and hygiene support. The community also emphasizes daily meals and activities that promote a healthier lifestyle. Residents have access to a recreation and activity center, wellness programs, and a private outdoor courtyard and garden.
Care Approach & Staff
The staff at The Rivers are generally described as friendly, caring, and professional. Many reviews highlight the positive interactions between staff and residents, noting that employees genuinely care about the well-being of those in their care. However, some reviews point to issues with management and staff turnover, which may impact the consistency of care.
Who They Serve
The Rivers primarily serves older adults who require assistance with daily living activities or specialized memory care. The community is designed to support seniors in maintaining their independence while providing necessary support and services.
Living Options & Amenities
The Rivers features contemporary senior housing with various amenities, including kitchenettes, accessible restrooms, and housekeeping services. Residents can enjoy a range of activities, from exercise and games to arts and crafts. The community’s location near downtown Puyallup offers easy access to local shops, restaurants, and parks.
What Families Say
Many families express satisfaction with the overall care provided at The Rivers, noting the positive atmosphere and friendly staff. However, some families have raised concerns regarding communication and responsiveness from management, particularly related to financial matters and refunds. Experiences can vary, with some families reporting challenges in resolving issues promptly.
Room for Improvement
While many residents and families appreciate the care and community atmosphere at The Rivers, there are notable concerns regarding management responsiveness and staff turnover. Some families have experienced delays in receiving refunds and have expressed disappointment with the handling of certain situations. Addressing these issues could enhance the overall experience for residents and their families.
Summary
The Rivers at Puyallup offers a supportive environment for seniors requiring assisted living and memory care. With a focus on personalized care and a range of amenities, it aims to enhance the quality of life for its residents. While many reviews commend the caring staff and community feel, there are areas for improvement, particularly in management responsiveness and consistency of care. Families considering this facility should weigh both the positive experiences and the concerns noted by others.
