Overview
Cobb’s Hill Manor, located in Rochester, New York, offers over 25 years of experience in senior residential care. The facility aims to provide individualized services that cater to the unique needs of its residents, including 24-hour security and professional nursing assistance.
Services & Support
Cobb’s Hill Manor provides a range of services designed to support the health and well-being of its residents. This includes wellness activities and exercise rooms. However, there have been numerous reports from families expressing concerns about the responsiveness of the staff, particularly with social worker support.
Care Approach & Staff
While Cobb’s Hill Manor emphasizes its commitment to individualized care, reviews indicate significant issues with nursing care. Families have reported a lack of supervision from nursing staff, with specific incidents highlighting concerns over medication management. The overall impression from several reviews is that the staff may not meet the expected standards for healthcare professionals.
Living Options & Amenities
The facility offers assisted living options, but reviews suggest that the living conditions may not be adequately maintained. Complaints have been made regarding cleanliness, including reports of bed bugs and mice in both the kitchen and residents’ rooms.
Dining & Activities
Cobb’s Hill Manor claims to offer engaging activities, with some residents enjoying unique experiences like airboat rides. However, the quality of dining has received negative feedback, with several reviews describing the food as unappetizing and poorly prepared.
What Families Say
Feedback from families is mixed, with some expressing satisfaction with the care their loved ones received, while others strongly advise against choosing this facility. Complaints about rude staff, unsanitary conditions, and inadequate nursing care have been prevalent, leading to a lack of trust in the overall environment.
Room for Improvement
There are clear areas for improvement at Cobb’s Hill Manor, particularly in terms of staff responsiveness, cleanliness, and the quality of care provided. Families have raised serious concerns about health and safety, indicating that changes are necessary to ensure a safe and supportive environment for residents.
Summary
Cobb’s Hill Manor in Rochester, New York, aims to provide personalized care for seniors but faces significant challenges based on family feedback. Issues related to nursing care, facility cleanliness, and overall staff responsiveness are critical concerns that prospective residents and their families should consider when evaluating this option for senior living.
