Canterbury Gardens Independent and Assisted Living Aurora, CO

Overview

Canterbury Gardens Independent and Assisted Living, located in Aurora, Colorado, offers a combination of independent and assisted living services. The facility aims to provide a supportive environment for seniors, but experiences shared by families suggest a mix of positive and negative aspects regarding care and management.

Services & Support

The facility provides assisted living services designed to assist residents who may need help with daily activities. However, there have been multiple reports of unresponsiveness from staff, particularly regarding medical support and communication. Families have expressed frustration with the lack of timely responses and the absence of medical personnel on-site. Transportation for medical appointments is also noted as a service that is not provided, which can be a significant concern for residents needing regular medical care.

Care Approach & Staff

Reviews indicate a divide in perceptions of the staff’s professionalism and dedication. Some residents have praised the caring and kind nature of the staff, while others have reported experiences of neglect and poor communication. A specific incident highlighted concerns about the admissions process, where families felt that staff were unprofessional and dismissive, which could impact the overall experience for potential residents.

Who They Serve

Canterbury Gardens serves seniors who require varying levels of assistance, catering to those who may not be able to fully care for themselves. The facility aims to provide a supportive environment for individuals with different needs, but the quality of care has been a point of contention among families.

Room for Improvement

Feedback from families suggests several areas for improvement, particularly in communication and responsiveness from staff. Instances of unreturned calls and unresolved issues regarding admissions have raised concerns about management practices. Additionally, reports of neglect and inadequate medical support highlight a need for better oversight and training to ensure a safe and supportive environment for residents.

Summary

In summary, Canterbury Gardens Independent and Assisted Living presents a mixed picture. While some residents appreciate the kindness of certain staff members and the community atmosphere, significant concerns about management, responsiveness, and medical care persist. Families considering this facility should weigh these factors carefully as they seek the best environment for their loved ones.