Overview
Waterstone on Augusta, located in Greenville, South Carolina, offers a vibrant and welcoming senior living community that emphasizes personalized care and enriching activities. This facility focuses on providing a safe environment for assisted living and memory care, with a commitment to helping residents thrive.
Services & Support
Waterstone on Augusta provides a range of services including assisted living, memory care, and physical therapy. Residents can benefit from chef-prepared meals and a full calendar of activities designed to enhance their quality of life. The community aims to create an engaging atmosphere where residents can participate in various events and therapies.
Care Approach & Staff
The care approach at Waterstone on Augusta is centered around personalized attention, with the staff trained to address the unique needs of each resident. Many reviews highlight the dedication of the staff, noting that they provide supportive and attentive care. However, there are concerns regarding management and staffing levels, with some residents and families expressing dissatisfaction with high turnover rates and perceived management issues.
Who They Serve
Waterstone on Augusta serves seniors who require assistance with daily living activities and those needing memory care. The community is designed to support residents in a way that promotes independence while ensuring they receive the necessary care.
Living Options & Amenities
The facility features a beautiful and well-maintained environment, promoting a sense of home for its residents. While many appreciate the aesthetics and cleanliness of the community, some reviews indicate that there are limitations in terms of activities and opportunities for exercise.
Dining & Activities
Residents at Waterstone on Augusta enjoy chef-prepared meals, though opinions on food quality vary. The community offers a variety of activities, including pet therapy days, which are well-received by residents. However, some feedback suggests that the range of activities could be improved.
What Families Say
Overall, families express a mix of satisfaction and concern regarding Waterstone on Augusta. Many appreciate the caring staff and the community atmosphere, while others raise issues about management and staffing that could impact the quality of care. Positive remarks highlight the beautiful facility and the efforts of the team, but there are calls for improvement in management practices.
Room for Improvement
There are recurring concerns about management effectiveness and staffing levels. Some families have reported a lack of responsiveness from the sales team and issues with staff retention, which may affect the overall experience for residents. Addressing these areas could enhance the quality of care and satisfaction among families.
Summary
Waterstone on Augusta in Greenville, SC, presents a supportive environment for seniors, with a focus on personalized care and enriching activities. While the facility is praised for its beautiful setting and dedicated staff, challenges related to management and staffing have been noted by some families. Overall, it offers a range of services aimed at promoting a fulfilling lifestyle for its residents.
