Overview
Sage Harbor at Baywinde, located in Webster, New York, offers a range of services in a vibrant retirement community that includes Assisted Living and Memory Care. The facility aims to provide a supportive environment where residents can feel at home and enjoy life with the help of a dedicated team. Families can explore the property and meet staff and residents to understand the community’s offerings better.
Services & Support
Sage Harbor at Baywinde provides a variety of services that cater to the needs of seniors, including Assisted Living, Memory Care, and respite care. The community promotes an active lifestyle with numerous daily activities designed to engage residents. Transportation services are also available to help residents attend activities and medical appointments.
Care Approach & Staff
The staff at Sage Harbor generally aim to provide compassionate care, although communication has been noted as an area needing improvement. Some families have expressed concerns regarding the attentiveness of staff in the Memory Care unit, emphasizing the need for family involvement to ensure that their loved ones receive the necessary support and attention. While there are instances of caring staff members, some reviews have pointed out issues with staff responsiveness and teamwork.
Who They Serve
Sage Harbor serves seniors who require assistance with daily living activities and those needing specialized Memory Care. The community is designed to accommodate a range of needs, making it suitable for residents transitioning from independent living or those requiring more structured support.
Living Options & Amenities
The community features spacious living areas and is designed to create a warm, welcoming atmosphere. Residents can enjoy restaurant-style dining and participate in various activities that promote social interaction and engagement. However, some reviews indicate that the quality of housekeeping and maintenance may not consistently meet expectations.
Dining & Activities
Residents at Sage Harbor have access to a variety of dining options, with meals prepared to cater to individual preferences. Activities are scheduled daily to encourage participation and socialization, though some families have expressed concerns about the level of engagement in the Memory Care unit.
What Families Say
Feedback from families is mixed. Many appreciate the warm community atmosphere and the efforts of staff to help residents adjust. Positive experiences highlight the caring nature of some staff members and the variety of activities available. However, there are significant concerns regarding communication, staff responsiveness, and the overall quality of care, particularly in the Memory Care unit. Some families have reported distressing experiences involving neglect and a lack of supervision.
Room for Improvement
Several reviews indicate that communication and staff responsiveness could be improved. Families have noted a need for greater advocacy and vigilance to ensure that their loved ones receive the appropriate level of care and attention. Additionally, issues with housekeeping and overall staff teamwork have been highlighted as areas needing attention.
Summary
Sage Harbor at Baywinde offers a range of services for seniors, including Assisted Living and Memory Care, in a community designed to foster engagement and support. While many families have had positive experiences, concerns regarding communication, staff attentiveness, and the quality of care in the Memory Care unit suggest that prospective residents and their families should be proactive in their involvement.