Overview
Windcrest Nursing and Rehabilitation, located in San Antonio, Texas, is dedicated to providing a comprehensive range of care options, including skilled nursing, rehabilitation, and memory care. The facility is designed to support individuals with various needs, ensuring a safe and nurturing environment. With a focus on holistic care, Windcrest addresses not only the physical but also the emotional and spiritual requirements of its residents.
Services & Support
Windcrest offers a spectrum of services, including skilled nursing care, rehabilitation, and specialized memory care for individuals with conditions such as Alzheimer’s and dementia. The facility emphasizes a team approach to care, with staff members dedicated to supporting residents through their recovery and daily activities. The life enrichment director organizes a variety of activities to engage residents of all abilities, promoting a sense of community and well-being.
Care Approach & Staff
The staff at Windcrest Nursing and Rehabilitation is described as kind and attentive, with many families expressing gratitude for the care their loved ones receive. While there are positive remarks about the nursing and therapy teams, some reviews highlight concerns regarding staffing levels and communication, particularly during busy times. It is noted that the facility strives to maintain high standards of care, although there have been instances of inadequate attention leading to issues such as bed sores.
Levels of Care
Windcrest provides multiple levels of care, including short-term rehabilitation, long-term care, and memory care. The rehabilitation services, particularly physical therapy, have received positive feedback for their effectiveness in helping residents regain independence and improve their quality of life.
Living Options & Amenities
Residents at Windcrest have the option to live in gender-specific households, fostering a comfortable and supportive atmosphere. The facility includes communal areas for activities and relaxation, such as gardens and activity rooms, contributing to a positive living environment.
Dining & Activities
Dining options at Windcrest are designed to cater to the preferences and needs of residents, with meals served at scheduled times. The activities program, managed by a dedicated life enrichment director, offers a variety of engagement opportunities, which many families appreciate as a means for their loved ones to socialize and stay active.
What Families Say
Feedback from families is mixed, with many expressing gratitude for the compassionate care provided by the staff. Positive experiences often highlight the attentiveness of nurses and the effectiveness of physical therapy. However, some families have raised concerns about communication issues and the adequacy of care during busy times, particularly regarding personal hygiene and timely assistance.
Room for Improvement
While there are many positive aspects of care at Windcrest, some reviews indicate a need for improvement in staffing levels and communication. Instances of residents experiencing delays in receiving personal care, such as showers, have been noted, which could impact the overall experience for both residents and their families.
Summary
Windcrest Nursing and Rehabilitation offers a range of services aimed at providing quality care for its residents. With a compassionate staff and a variety of programs designed to promote well-being, the facility strives to create a supportive environment. However, families should be aware of potential challenges related to communication and care delivery during peak times.
