Overview
White Oak Manor Charlotte, located in Charlotte, North Carolina, is a skilled nursing center that offers long-term nursing care and short-term rehabilitation. With a capacity of 180 beds, the facility is conveniently situated near two major hospital systems, making it accessible for medical needs. The center aims to enhance the quality of life for its residents through compassionate care and professional support.
Services & Support
White Oak Manor Charlotte provides a range of services, including skilled nursing care, rehabilitation, and independent living options at Sharon Village. The staff consists of Registered Nurses, Licensed Practical Nurses, and Certified Nursing Assistants who are available 24 hours a day. The interdisciplinary team develops personalized care plans in coordination with physicians to address the unique needs of each resident.
Care Approach & Staff
The care approach at White Oak Manor emphasizes understanding, compassion, and respect. While some families have reported positive experiences with staff members who provide attentive care, others have expressed concerns about staff availability and responsiveness. Several reviews highlight the need for improved staffing levels, as families have noted instances of residents being left in bed for extended periods and delays in responding to call bells.
Who They Serve
White Oak Manor serves a diverse population, including individuals requiring skilled nursing, rehabilitation, and memory care. The facility caters to those with complex medical needs, such as advanced Parkinson’s disease, as well as residents who may require assistance with daily living activities.
Living Options & Amenities
In addition to skilled nursing care, White Oak Manor offers independent living apartments at Sharon Village. Residents benefit from spacious bedroom suites with private baths and a 24-hour emergency call system. However, cleanliness and maintenance have been points of concern, with some families noting that rooms were not adequately cleaned during visits.
Dining & Activities
The dining program includes noon-day meals, but there have been mixed reviews regarding food quality and dietary compliance. While some residents received thoughtful gifts, such as blankets and plants, others have reported dissatisfaction with meal options and service.
What Families Say
Feedback from families is varied. Some express gratitude for the care their loved ones receive, noting that staff members treat residents like family. However, others have voiced serious concerns about the facility’s cleanliness, staff responsiveness, and overall management. Instances of residents being left unattended and issues with staff professionalism have been recurring themes in reviews.
Room for Improvement
Several reviews indicate a need for improvement in staffing levels and responsiveness to resident needs. Families have expressed frustration with delays in care, cleanliness issues, and the overall attitude of some staff members. Addressing these concerns could enhance the experience for both residents and their families.
Summary
White Oak Manor Charlotte provides essential nursing and rehabilitation services in a supportive environment, though experiences can vary significantly. Families have noted both positive interactions with caring staff and serious concerns regarding cleanliness and staff availability. Understanding these dynamics is crucial for families considering this facility for their loved ones.
