Overview
Waterside Health & Rehab Center, located in Norfolk, Virginia, provides skilled nursing and rehabilitation services aimed at enhancing the quality of life for its residents. The facility emphasizes a compassionate approach, integrating Telemedicine technology to facilitate real-time consultations with attending physicians, thereby minimizing unnecessary hospital visits. The center’s mission is to promote recovery and wellness through personalized care plans tailored to each resident’s specific needs.
Services & Support
Waterside Health & Rehab Center offers a range of services, including skilled nursing and rehabilitation. The facility utilizes the Progressive Approach to Home (PATH) program, which focuses on evidence-based practices to ensure patients achieve their highest level of wellness and safely return home. Additionally, the center provides social worker support to assist families with care plans and discharge needs.
Care Approach & Staff
The care approach at Waterside is centered on compassion, experience, and expertise. Reviews highlight the dedication of the staff, including nurses and respiratory therapists, who work collaboratively to support residents’ recovery goals. Many families have expressed gratitude for the attentiveness and professionalism of the team, noting that staff members are often described as friendly and caring.
Who They Serve
Waterside Health & Rehab Center primarily serves seniors requiring skilled nursing and rehabilitation services. The facility caters to residents recovering from surgery or injury and those needing ongoing support due to chronic health conditions.
Levels of Care
The center provides skilled nursing care and rehabilitation services. These services are designed to support residents at various stages of recovery, ensuring that care is tailored to each individual’s needs.
Location & Access
Situated by the Elizabeth River, Waterside Health & Rehab Center is easily accessible for families visiting loved ones. The facility’s location provides a serene environment conducive to recovery and rehabilitation.
What Families Say
Feedback from families is mixed. Many commend the staff for their compassion and dedication, particularly in therapy and respiratory care. However, some reviews express concerns about the facility’s cleanliness and maintenance, with reports of unpleasant odors and inadequate attention to residents’ basic needs. While some families have had positive experiences, others have raised serious concerns about the quality of care and the environment.
Room for Improvement
Several reviews indicate a need for improvement in cleanliness and overall facility maintenance. Some families have reported issues with staff responsiveness and care consistency, suggesting that management may need to address these concerns to enhance the quality of service.
Summary
Waterside Health & Rehab Center offers a range of skilled nursing and rehabilitation services in a location that aims to foster recovery and wellness. While many families appreciate the compassionate care provided by the staff, there are notable concerns regarding the facility’s cleanliness and the consistency of care. As families consider their options, it is essential to weigh both the positive feedback and the areas needing improvement.
