Overview
Vivo Healthcare University, located in Jacksonville, Florida, is a skilled nursing facility that aims to provide comprehensive care to its residents. The facility is part of Vivo Healthcare, which oversees several skilled nursing facilities throughout Florida, focusing on a culture of caring and patient-centered approaches.
Services & Support
Vivo Healthcare University offers a range of services including skilled nursing, rehabilitation, and hospice care. The facility aims to provide individualized care tailored to the specific needs of each resident. Social worker support is also available to assist families in navigating the care process.
Care Approach & Staff
While some reviews highlight the professionalism and kindness of certain staff members, others express concerns about the overall quality of care. Instances of understaffing and unresponsiveness have been reported, with some families feeling that their loved ones were not adequately monitored or cared for. The presence of a few dedicated nurses and staff members was noted positively, but overall experiences vary significantly.
Who They Serve
Vivo Healthcare University serves a diverse population, including long-term residents and those requiring rehabilitation or hospice care. However, families have voiced concerns regarding the facility’s ability to provide adequate supervision and care for residents, especially those with more complex needs.
Levels of Care
The facility offers skilled nursing care, rehabilitation services, and hospice support. However, feedback indicates that the execution of these services may not consistently meet the expectations of families, with reports of inadequate therapy and poor communication regarding residents’ well-being.
Living Options & Amenities
Reviews mention that while some areas of the facility are clean and welcoming, there are significant concerns regarding the overall cleanliness and maintenance of the living spaces. Reports of pest issues and inadequate room conditions have been highlighted by multiple families.
Dining & Activities
Feedback regarding dining options has been mixed, with some residents finding the food lacking in quality and variety. Additionally, concerns have been raised about the availability of activities for residents, which can impact their overall engagement and well-being.
What Families Say
Families have expressed a wide range of experiences at Vivo Healthcare University. While some commend specific staff members for their care and kindness, a significant number of reviews reflect dissatisfaction with the facility’s management, cleanliness, and communication. Many families urge others to consider alternative options for their loved ones.
Room for Improvement
Overall, the facility faces criticism related to staffing levels, cleanliness, and communication. Families have reported feeling frustrated by the lack of responsiveness from staff and management, as well as concerns about the adequacy of care provided to residents. These issues suggest a need for significant improvements in operational practices and resident care.
Summary
Vivo Healthcare University in Jacksonville, Florida, presents a mixed picture of care and service. While some staff members demonstrate genuine concern for residents, systemic issues regarding staffing, cleanliness, and communication have led to considerable dissatisfaction among families. Prospective residents and their families may want to thoroughly evaluate their options and consider the feedback from existing residents before making a decision.
