Overview
University Park Nursing and Rehabilitation, located in Des Moines, Iowa, provides skilled nursing and long-term care services. The facility aims to offer compassionate care and a supportive environment for residents. However, reviews indicate significant concerns regarding the quality of care and maintenance of the building.
Services & Support
University Park offers a range of services including skilled nursing, rehabilitation, and hospice care. The facility also provides social worker support to assist families in navigating care options. While the staff is noted to be friendly in some instances, there are numerous reports of inadequate attention to residents’ needs, particularly in terms of hygiene and assistance with daily activities.
Care Approach & Staff
The care approach at University Park involves a team of nursing assistants and therapists who are meant to provide personalized care. However, reviews suggest that staff members are often overworked and underpaid, which may impact the level of care provided. Some residents and their families have expressed dissatisfaction with the responsiveness of the staff, citing delays in assistance and a lack of attention to basic needs.
Living Options & Amenities
The facility offers both assisted living and skilled nursing options. While some visitors have noted that the rooms are spacious and clean, there are complaints regarding the overall condition of the building, including maintenance issues such as chipped walls and plumbing problems.
Dining & Activities
Reviews indicate that dining experiences at University Park can be inconsistent, with some residents finding the food unappetizing. Activities are provided, and while some staff members are praised for their efforts, there are concerns that residents may not receive adequate engagement or assistance during meal times.
What Families Say
Feedback from families is mixed, with several expressing deep dissatisfaction with the care provided. Reports of neglect, such as residents waiting long periods for assistance and not having their needs met, are common. Some families have chosen to move their loved ones out of the facility due to these concerns, citing a lack of respect and dignity in care. Conversely, there are a few positive remarks about specific staff members who have made a difference in residents’ experiences.
Room for Improvement
Multiple reviews highlight the need for significant improvements in both staff training and building maintenance. Concerns about cleanliness, timely assistance, and overall management practices have been raised frequently. Families have suggested that the administrative staff could benefit from training in respectful communication and care ethics.
Summary
University Park Nursing and Rehabilitation in Des Moines, Iowa, offers skilled nursing and rehabilitation services but faces serious challenges regarding care quality and facility maintenance. While some staff members are noted for their kindness, many families report experiences of neglect and inadequate support for their loved ones. Potential residents and their families may want to thoroughly evaluate these concerns before making a decision.
