Overview
Trinity Hill Care Center LLC, located in Hartford, Connecticut, is a 144-bed skilled nursing facility that offers a range of services including short-term sub-acute care, rehabilitation, long-term care, hospice, and respite services. The center is known for its specialized HIV unit and behavioral health programming, and it features a bilingual staff to accommodate both English and Spanish-speaking residents.
Services & Support
Trinity Hill provides a variety of clinical and social support services tailored to meet the needs of its residents. The facility offers skilled nursing care, rehabilitation services such as physical, occupational, and speech therapy, as well as hospice and respite care. Social worker support is available, although experiences with the social work staff have been mixed, with some families expressing dissatisfaction regarding communication and responsiveness.
Care Approach & Staff
The care approach at Trinity Hill aims to provide extensive clinical support, but reviews indicate that the quality of care can vary. While some residents and their families have praised individual staff members for their kindness and professionalism, others have reported negative experiences, particularly with certain certified nursing assistants (CNAs) and the social worker. Concerns regarding staff responsiveness have been noted, with reports of delayed assistance when call buttons are pressed.
Who They Serve
Trinity Hill serves a diverse population, including residents requiring skilled nursing care, rehabilitation, and those with behavioral health needs. The facility is equipped to handle patients with substance use issues as well as those in need of long-term care. However, the environment has been described by some as being more suitable for temporary mental health conditions than for aging care.
Living Options & Amenities
The facility’s living options include upgraded resident rooms equipped with amenities like flat-screen televisions. However, some reviews have raised concerns about the overall cleanliness and maintenance of the facility, suggesting that improvements are needed to enhance the living environment.
Dining & Activities
Trinity Hill offers a dining program designed to provide a variety of meal options. Unfortunately, feedback regarding the quality of food has been largely negative, with reports of unappetizing meals that do not meet dietary needs.
What Families Say
Families have shared a range of experiences at Trinity Hill. While some have highlighted positive interactions with specific staff members, many reviews express significant dissatisfaction with the overall care, cleanliness, and responsiveness of the staff. Common themes include frustrations with the social worker’s performance and concerns about the treatment of residents, with several families advising against placing loved ones in the facility.
Room for Improvement
Many reviews indicate a need for improvements in staff training and responsiveness, particularly regarding the support provided by CNAs and social workers. Additionally, concerns about cleanliness and the quality of food suggest that the facility may benefit from enhanced maintenance and dietary oversight.
Summary
Trinity Hill Care Center LLC in Hartford, Connecticut, offers a variety of skilled nursing and rehabilitation services. While some residents have had positive experiences with individual staff members, numerous reviews highlight significant concerns regarding care quality, staff responsiveness, and facility conditions. Families are encouraged to consider these factors when evaluating care options for their loved ones.
