Overview
Trail Lake Nursing & Rehabilitation, located in Fort Worth, Texas, offers a living alternative for individuals unable to care for themselves, along with a range of nursing and rehabilitation services for both short- and long-term stays. The facility emphasizes a holistic approach to care that encompasses the mind, body, and soul.
Services & Support
The facility provides skilled nursing care, rehabilitation services, and hospice support. Residents have access to a therapy department staffed with experienced professionals in physical, occupational, and speech therapy. Many families have noted the quality of therapy services, highlighting that the team goes above and beyond to assist patients promptly.
Care Approach & Staff
While some staff members are praised for their kindness and dedication, there are concerns about staff turnover and communication. Families have expressed dissatisfaction with the responsiveness of the administration and the level of care provided, particularly regarding personal care needs and timely assistance. Some residents have noted that certain staff members can be noisy and disruptive during the night.
Who They Serve
Trail Lake serves individuals who require assistance with daily living activities, rehabilitation after surgery or illness, and those in need of hospice care. The facility aims to create a nurturing environment for residents, although experiences vary widely among families.
Living Options & Amenities
The facility is described as clean and visually appealing, with an open and airy atmosphere. Residents have access to a welcoming courtyard for outdoor visits. However, some families have reported issues with room cleanliness and maintenance, indicating a need for improvement in these areas.
Dining & Activities
Dining experiences have received mixed reviews, with some residents noting that food is often served cold or lukewarm. The facility offers a variety of activities for residents, which are designed to promote engagement and social interaction.
What Families Say
Feedback from families is varied. Some commend the compassionate care provided by certain staff members, while others express serious concerns about neglect and lack of proper communication. Several reviews highlight experiences of inadequate care, particularly regarding timely assistance and recognition of health issues.
Room for Improvement
There are significant concerns regarding the responsiveness of staff to residents’ needs, particularly during critical moments. Families have reported instances of neglect and poor communication, which have led to distressing outcomes for their loved ones.
Summary
Trail Lake Nursing & Rehabilitation presents itself as a facility dedicated to providing care for individuals in need, but experiences reported by families indicate a need for substantial improvements in care quality and administrative responsiveness. Families are encouraged to thoroughly assess their options when seeking care for their loved ones.
