Overview
The Waters of Smyrna, located in Smyrna, Tennessee, is a rehabilitation and skilled nursing center dedicated to providing care for its residents. However, recent reviews highlight significant concerns regarding the quality of care and overall cleanliness of the facility.
Services & Support
The facility offers rehabilitation and skilled nursing services, aiming to support both short-term and long-term needs. Despite these offerings, many families have reported inadequate support for basic care tasks, such as bathing and toileting, which have left residents feeling neglected.
Care Approach & Staff
While some reviews indicate that certain staff members are dedicated and caring, a prevailing sentiment points to understaffing and a lack of proper training. Families have expressed frustration over staff availability, with several noting that call buttons often go unanswered, leading to prolonged waiting times for assistance. Instances of staff conflict and unprofessional behavior have also been reported.
Who They Serve
The Waters of Smyrna serves a diverse population, including individuals requiring memory care and rehabilitation services. However, families have raised alarms about the facility’s capacity to adequately care for residents with specific needs, particularly those with dementia.
Living Options & Amenities
Residents have reported that the living conditions within the facility can be subpar, with cleanliness issues frequently mentioned. Some families have noted unsanitary conditions in shared bathrooms and personal spaces, which has raised concerns about the overall environment.
Dining & Activities
Dining experiences at the facility have received mixed reviews. Some residents have found the food options to be unappetizing, with reports of unusual meal choices and inadequate nutrition. Additionally, while there are activities offered, the effectiveness and engagement level of these activities appear inconsistent.
Room for Improvement
A common theme among reviews is the urgent need for improvement in staffing levels and training, as well as a focus on maintaining cleanliness and ensuring that residents receive timely care. Families have suggested that management needs to address these issues to enhance the overall quality of care.
Summary
The Waters of Smyrna presents itself as a rehabilitation and skilled nursing center; however, the experiences shared by families indicate serious concerns regarding care quality, cleanliness, and staff responsiveness. Prospective residents and their families are encouraged to consider these factors carefully when evaluating this facility.