Overview
The Villages of Lake Highlands, located in Dallas, Texas, is a community that offers a broad spectrum of healthcare services, including skilled nursing, rehabilitation, and memory care. The facility aims to provide a soothing environment with thoughtful amenities and superior dining options to enhance the comfort of residents and their families.
Services & Support
The Villages of Lake Highlands provides a variety of services designed to meet the needs of residents, including specialized rehabilitation and skilled nursing care. The facility is equipped to support residents with complex medical needs, offering physical therapy and social worker assistance. However, reviews indicate significant concerns regarding the quality of care, particularly in staffing levels and responsiveness.
Care Approach & Staff
While some reviews highlight the kindness and attentiveness of certain staff members, there are numerous reports of unprofessional behavior and neglect. Families have expressed frustration with the lack of timely responses to call lights and inadequate personal care. The management has been criticized for being unresponsive to complaints, leading to a perception of neglect in patient care.
Who They Serve
The facility caters to a diverse population, including those requiring rehabilitation, memory care, and skilled nursing services. However, families have raised alarms about the adequacy of care for patients with complex health issues, emphasizing the need for thorough monitoring and attention.
Levels of Care
The Villages of Lake Highlands offers various levels of care, including assisted living, skilled nursing, and rehabilitation services. Despite this range, reviews suggest that the execution of care, especially during nights and weekends, is lacking, with reports of being grossly understaffed.
Dining & Activities
While the facility promotes an array of dining options and activities, feedback from families indicates dissatisfaction with the quality of food and meal service. There are complaints about the nutritional adequacy of meals, particularly for residents with dietary restrictions.
Location & Access
Situated in Dallas, Texas, the facility is designed to be accessible for families visiting their loved ones. However, the experiences shared by families suggest that the overall cleanliness and maintenance of the facility may not meet expectations.
What Families Say
Feedback from families is mixed, with some praising the compassionate care provided by certain staff members, while others report serious concerns about neglect and inadequate staffing. Many families recommend conducting thorough research and visiting the facility before making a decision.
Room for Improvement
Numerous reviews indicate a need for significant improvement in staffing levels, responsiveness, and overall patient care. Families have noted issues with cleanliness, timely medical assessments, and the management’s handling of complaints, suggesting a systemic problem that requires urgent attention.
Summary
The Villages of Lake Highlands presents itself as a facility that offers a range of healthcare services in a welcoming environment. However, the experiences shared by families highlight crucial areas that need improvement, particularly in staffing, care quality, and management response. Prospective residents and their families are encouraged to carefully evaluate the facility based on these insights.
