Overview
The Springs of Chenal Health & Rehabilitation, located in Little Rock, Arkansas, aims to provide a supportive environment for individuals in need of rehabilitation and skilled nursing care. While some families have reported positive experiences with specific staff members and activities, there are significant concerns regarding overall care and facility management.
Services & Support
The facility offers a range of services including physical therapy and rehabilitation, along with activities designed to engage residents. Some residents and families noted that the activity coordinator provided enjoyable entertainment, contributing positively to the overall experience.
Care Approach & Staff
Reviews indicate a mixed response to the care provided at The Springs of Chenal. While some staff members, particularly in physical therapy and dietary services, were praised for their dedication and friendliness, there were numerous complaints about inadequate patient care and long response times for assistance. Several families expressed concerns about the staff’s ability to meet the needs of residents, especially during evenings and weekends when staffing levels appeared to be low.
Who They Serve
The facility serves individuals requiring rehabilitation and skilled nursing care, including those with serious health conditions. However, there are indications that some residents may not receive the level of care necessary for their specific medical needs.
Living Options & Amenities
The Springs of Chenal provides a clean environment, though some reviews highlighted persistent issues with unpleasant odors and cleanliness, particularly during weekends. The facility is designed to feel like a home, with amenities aimed at promoting comfort and well-being.
Dining & Activities
Dining options have received criticism, with reports of meals not meeting dietary needs and lacking variety. Some residents expressed dissatisfaction with the quality of food served, stating that it did not support a healthy lifestyle. Activities were noted positively by some residents, though the overall engagement level varied.
Clinical Services & Rehab
Concerns regarding wound care and medication administration have been reported. Families noted instances of improper medication dosing and a lack of thorough care for wounds, raising alarms about the facility’s clinical oversight.
Room for Improvement
Several reviews pointed out significant issues with staffing levels, cleanliness, and communication. Families indicated that more attention is needed to ensure timely responses to resident needs and improve the overall quality of care. Additionally, the facility’s management has been described as needing improvement to better address concerns raised by families.
Summary
The Springs of Chenal Health & Rehabilitation offers a range of services aimed at supporting residents in their recovery and daily living. However, feedback from families suggests that the facility faces challenges in providing consistent, quality care. Prospective residents and their families may want to consider these factors when evaluating their options.
