Overview
The Riverside Premier Rehabilitation and Healing Center, located in New York, New York, offers a comprehensive range of rehabilitation and nursing services in a luxurious environment. With a focus on individualized care, the facility aims to provide both short-term rehabilitation and long-term nursing support to its residents.
Services & Support
The facility provides 24-hour nursing care and a variety of rehabilitation programs that include physical therapy and occupational therapy. Residents benefit from a dedicated team that includes nurses, therapists, and social workers, ensuring personalized support throughout their recovery journey. The rehabilitation environment is designed to promote healing and comfort, featuring modern amenities and a pleasant atmosphere.
Care Approach & Staff
The Riverside Premier Rehabilitation and Healing Center prides itself on its caring and responsive staff. Many reviews highlight the friendliness and professionalism of the nursing aides and therapists, with particular praise for the physical therapy team. However, some feedback indicates inconsistency in staff performance, with a few nurses noted for merely going through the motions rather than providing attentive care.
Who They Serve
This facility serves a diverse population, including those in need of short-term rehabilitation following surgery or illness as well as long-term nursing care. Residents can expect a supportive environment that encourages social interaction and engagement, with activities designed to foster a sense of community.
Living Options & Amenities
The Riverside offers a clean and spacious environment, with amenities aimed at enhancing the resident experience. While the facility is described as pleasant, some reviews mention concerns regarding cleanliness in certain areas, such as flooring choices. The availability of recreational activities, including games and church services, contributes positively to residents’ well-being.
Dining & Activities
Dining experiences at the facility have received mixed reviews, with some residents reporting that food is often cold and lacks flavor. Families are encouraged to bring in meals or order delivery to ensure their loved ones receive satisfactory nutrition. The facility does offer various activities to keep residents engaged, which is appreciated by many.
What Families Say
Feedback from families varies significantly. Many express gratitude for the supportive and caring staff, noting improvements in their loved ones’ conditions. However, there are also serious concerns about neglect and inconsistent care, with some families reporting distressing experiences related to medication management and overall attentiveness from staff.
Room for Improvement
While many residents and families commend the staff and rehabilitation services, there are notable concerns regarding staff consistency and responsiveness. Some reviews point to issues with neglect and inadequate communication, particularly when it comes to addressing family inquiries and concerns.
Summary
The Riverside Premier Rehabilitation and Healing Center presents a blend of positive experiences and areas needing attention. With a focus on rehabilitation and a commitment to individualized care, it aims to provide a supportive environment for recovery. However, families should consider both the commendations and criticisms when evaluating this facility for their loved ones.
